What are the responsibilities and job description for the Senior Technical Specialist -CRM position at HCL Technologies?
(1.) To bring new ideas and innovation for process development and overall organizational progress. (2.) To improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning (3.) To provide solutions commensurate with the customers needs within the ambit of the given environment so as to lead to business results (4.) To supervise and coach Team Leaders, TAC engineers on weekly basis (5.) To understand client requirements and accountable in ensuring support team is meeting client expectations
