What are the responsibilities and job description for the Technical Specialist position at HCL Technologies?
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Design, implement, and support network infrastructure for large scale networks.
Experience with Palo Alto firewalls.
Monitor firewall logs, network traffic, and security events to detect and respond to security incidents in a timely manner.
Troubleshoot and resolve complex network security issues, including firewall misconfigurations, connectivity problems, and performance bottlenecks.
Design, deploy, configure, and manage Palo Alto Networks' firewall solutions, including Panorama management platform, GlobalProtect VPN, and Threat Prevention subscriptions.
Develop and implement network security policies, rules, and access controls based on industry best practices and regulatory compliance requirements.
Experience in Deploying Cisco and Palo Alto Devices.
Administrate Network Access Control Solutions such as Cisco ISE and Cisco DUO.
Experience with Cisco Nexus and Catalyst Series switches and Arista switches.
Deep understanding of various network protocols and technologies such as OSPF, BGP, MP-BGP, VRFs, multicast, DMVPN, VxLAN, BGP/EVPN, 802.1x and RADIUS
Escalation points for network support engineers.
Network Engineer II Support
Provide Incident Management for client network.
Perform free from troubleshooting for Sev 3 and 4.
Engage Senior Network Engineers/FTE/product manufacturer for Sev 0-2 as per defined process.
Routing and Switching L2 support.
Skill required
Experience Required - 7 to 9 years in IT Operations.
Relevant Experience Minimum 4 -5 Years in Networking
Technical Skills OSPF, BGP, Switching and Routing, VRF s, Multicast, DMVPN, VxLan, BGP/EVPN, 802.1x, Palo Alto and RADIUS
Technical Certification CCNA and Palo Alto Certification (Preferred)
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Design, implement, and support network infrastructure for large scale networks.
Experience with Palo Alto firewalls.
Monitor firewall logs, network traffic, and security events to detect and respond to security incidents in a timely manner.
Troubleshoot and resolve complex network security issues, including firewall misconfigurations, connectivity problems, and performance bottlenecks.
Design, deploy, configure, and manage Palo Alto Networks' firewall solutions, including Panorama management platform, GlobalProtect VPN, and Threat Prevention subscriptions.
Develop and implement network security policies, rules, and access controls based on industry best practices and regulatory compliance requirements.
Experience in Deploying Cisco and Palo Alto Devices.
Administrate Network Access Control Solutions such as Cisco ISE and Cisco DUO.
Experience with Cisco Nexus and Catalyst Series switches and Arista switches.
Deep understanding of various network protocols and technologies such as OSPF, BGP, MP-BGP, VRFs, multicast, DMVPN, VxLAN, BGP/EVPN, 802.1x and RADIUS
Escalation points for network support engineers.
Network Engineer II Support
Provide Incident Management for client network.
Perform free from troubleshooting for Sev 3 and 4.
Engage Senior Network Engineers/FTE/product manufacturer for Sev 0-2 as per defined process.
Routing and Switching L2 support.
Skill required
Experience Required - 7 to 9 years in IT Operations.
Relevant Experience Minimum 4 -5 Years in Networking
Technical Skills OSPF, BGP, Switching and Routing, VRF s, Multicast, DMVPN, VxLan, BGP/EVPN, 802.1x, Palo Alto and RADIUS
Technical Certification CCNA and Palo Alto Certification (Preferred)
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
