What are the responsibilities and job description for the Area Sales Director position at HCLTech?
We are HCLTech , one of the fastest-growing large tech companies in the world and home to 219,000 people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
Account Manager – Engagement Individual Contributor role
Key responsibilities : Driving growth account for Engineering Research & Development services, IT Infrastructure & Application development services, Digital Process Operations Services, HCL Software portfolio. This role will report to Client Partner Sales based in Bay Area California.
Sales & Business Development
Identify opportunities to grow HCL’s business and build a plan to maintain a healthy pipeline of projects.
Present HCLTech solutions & offerings
Understand client requirements and propose right HCLTech Solutions, services & IP Solutions
Collaborate with pre-sales, Center of Excellence team to prepare proactive proposal and present to customer
Negotiate contract parameters and Service Level Agreements
Review and approve all commercials being submitted to client.
Guide the team on SOW preparation and ensure deal closure.
Responsible for complete Profit & Loss tracking and management
Client Relationship Management
Build trust & long term relationship with customer stakeholders
Manage customer interactions and communications
Active lead management for customer enquiries
Conduct customer satisfaction surveys , provide feedback to management and customer for improvement areas
Represent sales in customer’s monthly governance & Quarterly steering committee meetings with relevant stakeholders
Review with customer periodic basis project health dashboard and tracking of key issues
Maintain meeting & opportunities records in CRM software for management visibility and analysis
Develop Business Strategies
Work with Client partner to develop strategies for growth of HCLTech portfolio
Understand client’s future roadmap and draft strategy to grow business
Preparation of quarterly forecast and business plans
Conduct workshops and business reviews to provide solutions on common client challenges
Focus on HCL’s key areas and try to market them to clients
Understand competitor’s landscape and devise a counter measure strategy
Devising a plan to maximize stakeholder mapping
Work with alliances & ecosystems to position new software solutions
Work with Client partner for developing competition strategy
Conflict Management and Resolution
First point of escalation for any issues raised by the client
Provide quick resolution to any issues raised by the client
Enhance customer experience by effective grievance handling, communication management and resource management
Prioritize the areas of conflict, find a creative solution acceptable
to everyone and develop a plan to work towards it in a timely manner
Ensure proper communication to client’s Sr. Leadership.
Bachelor's Degree in a technical or business field with MBA or Master's in the technical area being highly desirable or foreign equivalent required from an accredited institution.
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law.
