Client Services Director

HCLTech is looking for a highly talented and self- motivated Client Service Director to join it in advancing the technological world through innovation and creativity.

Job Title: Client Service Director

Job ID: 2574386

Position Type: Full-time

Location: Bellevue, WA (Work Location is 95% client site, 5% HCLTech office/other. Limited travel required)

The Client Services Director is a client facing senior leadership role that oversees the client service delivery teams and ensures that HCLTech, customer service and client goals are met. Multiple Client Services Director positions available to serve a long established client account; candidate should be based in/near Bellevue WA, Kansas City MO, Atlanta GA The successful candidate is responsible for establishing and maintaining relationships with key clients, demonstrating key industry technical solution expertise, overseeing both sale and delivery personnel, establishing key quality and innovation initiatives within the teams and driving strategic account planning to ensure sustainable business growth. The role focuses on developing long term client partnerships, expanding service offerings, and ensuring seamless delivery of competitive IT solutions. The Client Service Director would have deep skills in the one or more of the following: Site-Reliability Engineering & IT Operations, Retail and Digital Application development, Integration & microservices development, platforms including supply chain-order management-Finance, data platforms and management

Role/Responsibilities

• Lead and manage the client services delivery teams, providing direction, guidance, mentoring while fostering a collaborative environment and promoting teamwork
• Define and execute sales and business development strategies within the client organization
• Establish and maintain relationships with key clients to ensure customer satisfaction
• Develop strategic and technical IT solutions for the client based on deep knowledge of the existing systems and landscape
• Serve as a trusted advisor to clients and internal teams, offering strategic insights and leadership to drive business success
• Address any service delivery challenges, collaborating with client and HCLTech teams to find solutions that maintain client satisfaction
• Manage client engagements to ensure HCLTech financial and qualitative goals are met
• Coordinate with engagement team, leadership and HCLTech practices to ensure client needs are met
• Collaborate with leadership to refine and execute strategies for growing the company’s footprint within the account

Qualifications & Experience

Minimum Requirements

• Bachelor’s degree or equivalent in business, software engineering, information technology, computer science, marketing, or related field
• 10 years of experience in client service delivery leadership preferred
• Proven track record of managing client service teams
• Excellent communication, problem-solving, negotiation, and organizational skills
• Strong understanding of IT services and emerging technology trends
• Knowledge of telecom IT processes, software and systems
• Able to work independently and as part of a team
• Positive attitude with a commitment to providing excellent customer service

Pay and Benefits

Pay Range Minimum: $125,000 per year

Pay Range Maximum: $256,300 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.