Data Analyst

• As a data analyst, you will be responsible for identifying software failures and data issues, and providing metrics reports for management.
• Identification of service delivery concerns, including attendance at scheduled and ad hoc client meetings.
• Client relationship management, including attendance at scheduled and ad hoc client meetings.
• Ensure ticket/cases are managed and completed in a timely manner.
• Monitor SSH-related dashboards
• Produce metrics reports used for team performance tracking and management updates
• Identify automation opportunities to improve issue detection & resolution capability/efficiency
• Collaborate with cross functional SSH team to devise interim containment actions measures and establish preventive corrective actions.
• Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
• Any Graduate (3-4 years course)
• Preference for any Data Science/Data Analyst certifications
• 2 years of experience in Data analytics or similar roles
• Experience in working and managing communications, with multiple cross-functional teams/stakeholders
• Data analysis, modelling and visualization charts/graphs
• Critical and analytical thinking
• High attention to detail, and high level of professionalism
• Proactive, self-motivated, self-starter, minimal supervision
• Strong organizational, time and workflow management skills

We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians

Provide enhanced rapid response to Product Support and Software Technical Service Support

Our team’s principle is to put integrity in everything we do, which is supported by our HCL values

Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all

We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.

Over the past decade, HCL has been one of the fastest growing technology companies in the world.

What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First.

At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered – to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.

Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career. Projects

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.