What are the responsibilities and job description for the Datacenter Technician position at HCLTech?
Senior Analyst/ Data Center Role: Site Supervisor
Training site -
Plano TX 75024
Site location:
Richardson, TX 75081
Responsibilities:
- Changes to the data center infrastructure
- The placement of new devices in the data center
- Manage the daily data center aspects of hosting refreshes or infrastructure changes
- Partnering with local Facilities team to operate the data center efficiently
- Partnering with site management to ensure BIS policies and procedures followed
- Reporting of KPI metrics to data center management
- Weekend and after business hours work is required to fulfill project installation objectives and milestones
Accountable for:
- Documenting the receipt of goods received
- Monitoring the health of the data center infrastructure
- Daily operation of the ATL (Equinix sites only)
- Daily security walk-throughs of the data center
- Providing first level support on incident tickets
- Providing third level support on incident tickets
- Maintaining inventory of hosted devices
- Ensuring the tickets noted above are worked according to established data center standards and best practices.
- Prioritizing work coming through the Intake queue
- Daily vaulting of tape ejected by ATL and returned from off-site storage (Equinix sites only)
- Ensuring the Intake Queues tickets are completed according to data center standards and practices
- Provides work guidance to junior members of the Data Center Services team.
Consulted on:
- Monitoring of hosted devices by observation
- Providing second level support on incident tickets
Project Responsibilities:
- Support various device refresh projects belonging to other teams.
People Development:
- Utilize HCL provided training opportunities to enhance job skills
- Share data center operational knowledge with peers
Create an inclusive and engaging environment
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
Salary : $45,000 - $85,000
