What are the responsibilities and job description for the Desktop Support Technician position at HCLTech?
The primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms. OSS is responsible to assist users in respective sites for any IT related issues/queries/concerns.
Key Responsibilities and Accountabilities
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, or similar role
- Good understanding of computer systems, mobile devices, and other tech products
- Hands-on experience with Windows/Linux/Mac OS installation, reimaging & troubleshooting
- Hands-on experience in troubleshooting laptop, desktop, thin clients, printer, telephony hardware issues
- Hands-on experience in troubleshooting basic network, VPN, email (G suite)
- Ability to diagnose and troubleshoot basic software technical issues
- Familiarity with remote desktop applications and help desk software (e.g. Beyond trust, ServiceNow, etc.)
- Manage hardware purchase request & responsible for updating the computer hardware inventory
- Monitoring of incidents and service requests in ServiceNow
- Creation of documents for procedures
- Ability to provide step-by-step technical help, both written and verbal (Bilingual English & French)
- Experience working in MFG/Lab clean rooms
- Provide support during non-business hours (on-call) when required
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Salary : $36,000 - $59,000
