What are the responsibilities and job description for the DG Service Delivery Manager position at HCLTech?
HCLTech is looking for a highly talented and self-motivated Onsite DG Service Delivery Manager to join it in advancing the technological world through innovation and creativity.
Job Title : Onsite DG Service Delivery Manager
Job ID : 1524709BR
Position Type : Full-time
Location : Onsite – Nashville, Tennessee
Role / Responsibilities
- Extensive experience in managing large scale (15M, 150FTES) accounts distributed across onsite, nearshore and offshore locations
- Should have excellent Retail Domain experience particularly in Merchandizing and Supply Chain Areas
- Should have proven experience in managing L1 and L2 support for large scale engagements
- Should have excellent track record in bringing productivity gains in large scale engagements using best of industry standard tools and methodologies including automation and GenAI
- Should be technically competent to manage accounts with wide array of technology stacks including Oracle PL / SQL, Java and .Net full stack, Data Analytics and ERPs such as GOLD
- Should be able to take forward Gen AI approach and utilization in the account
- Should be able to build and maintain strong client relationships and interface with internal sales & delivery leaders to identify additional business opportunities
- Should be able to lead and mentor a diverse team of consultants, promoting a culture of collaboration, innovation, continuous learning and staying at the forefront of emerging trends
- Should be able to perform advanced analyses of business processes, market trends, and data, extracting actionable insights. Employ cutting-edge analytical tools and methodologies to drive strategic decision-making
Qualifications & Experience
Should have extensive experienc e (more than 18 ye ars) of managing 15M account and 150 FTEs spread at onsite, nearshore and offshore locations for L1 and L2 Support
Pay and Benefits
Pay Range Minimum : $84,000 per year
Pay Range Maximum : $171,600 per year
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies : medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Salary : $84,000 - $171,600
