What are the responsibilities and job description for the Service Delivery Director position at HCLTech?
HCLTech is looking for a highly talented and self-motivated Service Delivery Director to join it in advancing the technological world through innovation and creativity.
Job Title: Service Delivery Director
Job ID: 2614987
Position Type: Full-time
Location: Findlay, OH
(Local candidate needed. Relocation assistance may be provided. Travel/Commute is not an option)
Position Summary:
The Integrated Service Delivery Director will be responsible for overseeing the end-to-end delivery of all IT services provided by HCL Tech, including applications and infrastructure, to a single client. This role is pivotal in ensuring the seamless integration, operation, transformation and support of IT services, driving exceptional customer satisfaction, and fostering a strong relationship. The ideal candidate will possess a robust background in business support and demonstrate a commitment to excellence in service delivery.
Role/Responsibilities
- Experience leading and Managing Service Delivery for Business Applications either as a service provider or as part of an internal IT organization
- Basic Understanding of IT Service Management (ITIL Certification Plus but not required)
- Experience in managing ERP, Custom and COTS Applications Development and Support
- Understanding of Oil and Gas Industry is a plus but not required
- Working knowledge of modern application development methodologies (Agile, DevOps, Product Aligned)
- Must have experience leading a team of 150 resources and global delivery model
- Experience in Service Management
- Experience managing / building / maintaining relationships with CIO, CXO and executive Stakeholders
Pay and Benefits
Pay Range Minimum: $99,000
Pay Range Maximum: $203,500
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Salary : $99,000 - $203,500
