What are the responsibilities and job description for the Healthworks ACT Program Manager/Team Lead - Adult Services - Brattleboro position at HCRS?
The role of an Assertive Community Treatment (ACT) Program Director is multifaceted, involving a mix of leadership, clinical expertise and administrative responsibilities.
Program Summary
Healthworks Assertive Community Treatment (ACT) is a participant-led approach to improving care and outcomes for people who are experiencing homelessness or housing insecurity in Windham County. ACT is an intensive, integrated services and support model designed for people whose basic needs are not being met by existing housing, medical, and mental health services. The Healthworks ACT team is designed to deliver integrated services of the participants' choice, assist in making progress towards goals, and adjust services over time to meet participants' changing needs. The staff-to-participant ratio is small, and services are provided 24-hours a day, seven days a week, for services as they are needed.
The Healthworks team will be adaptable, promote access and have strong communication skills, not only with participants but with the team and community (ex. shelter milieu, tent sites, hotels). Healthworks ACT team members are expected to provide outreach to community members, who are enrolled in the ACT program and/or who are served by Groundworks. The team will value and advocate for physical and mental health access and autonomy, through an equity and justice lens, for all participants.
Position Overview
The Assertive Community Treatment Program Director oversees a multidisciplinary team dedicated to providing intensive, community-based services to people whose mental health and/or substance use experiences lead to significant functional impairment. Using the Tool for Measurement of Assertive Community Treatment (TMACT), this position is intended to meet the criteria of the Team Lead role. The Program Director will report to a four-organization collaborative managing board and will work closely and with a steering committee.
Responsibilities
- Team Leadership and Supervision:
- Provide leadership, guidance and supervision to a team of professionals, including psychiatric prescribers, nurses, therapist, peer support advocates and case managers in conjunction with discipline specific administrative supervisors
- Foster a collaborative team environment that emphasizes empathy, accountability, and adherence to programmatic philosophy of care.
- Conduct regular team meetings, case reviews and clinical supervision to the team.
- Create and maintain team staffing schedule
- Clinical Oversight and Quality Assurance
- Ensure adherence to best practices in mental health treatment, including assessment, diagnosis and development of individualized support plans.
- Monitor the implementation of support plans, ensuring they align with patient centered goals.
- Provide guidance on complex cases, crisis intervention and support for staff in addressing challenging situations.
- Community Engagement and Collaboration:
- Cultivate relationships and partnerships with community organizations, healthcare providers and other stakeholders to enhance support systems and resources available to participants.
- Advocate for participants needs within the community, collaborating to bridge gaps in services and facilitate access to housing, employment, education and other vital resources.
- Administrative Duties and Resource Management:
- Oversee documentation, ensuring compliance with regulatory standards and maintaining accurate records of participant interactions, progress and support plans.
- Manage budgetary aspects, including resource allocation, grant compliance and financial reporting as necessary.
- Implement program evaluation and quality improvement initiatives.
- Staff Development and Training:
- Facilitate ongoing professional development opportunities for team members, including trainings, workshops and certifications
- Support staff retention and growth through mentorship, coaching and performance evaluations in collaboration with administrative supervisor.
Qualifications
- Master's or Doctoral degree in social work, psychology, counseling, psychiatric nursing, or a related field.
- Licensure or certification in the appropriate clinical discipline.
- Substantial experience (typically 3-5 years) in mental health services or in working with unhoused/homeless populations.
- Leadership or supervisory experience required, showcasing effective team management and coordination skills.
- Knowledge of relevant laws, regulations, and ethical standards in mental health care.
- Excellent communication, organizational and problem-solving skills
- Previous Assertive Community Treatment experience preferred but not required
- Intentional Peer Support (IPS) Training preferred but not required
