What are the responsibilities and job description for the Customer Advocate I position at HCSC Blue Cross and Blue Shield?
BASIC FUNCTION:
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.
ESSENTIAL FUNCTIONS:
JOB REQUIREMENTS:
- 6 months customer service experience OR 6 months experience in an office environment.
- Data entry and/or typing experience.
- Interpersonal, verbal and written communication skills.
- Analytical and organizational skills and independent decision-making skills.
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
PREFERRED JOB REQUIREMENTS:
- 9 months customer service experience.
- Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Proven ability to learn quickly and adapt to change.
- Referral preference given to applicants able to take and meet testing criteria.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Signing bonus
Ability to commute/relocate:
- Quincy, IL 62301: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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