What are the responsibilities and job description for the Assc health advocacy position at HCSC?
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
This Position Is Responsible For Being A Compassionate And Dedicated Advocate For The Member To Demonstrate A Concierge Attitude When Assisting Members With Maximizing Their Benefits, Navigating The Healthcare System And Reaching Their Optimal Health.
Responsible For Providing Guidance And Answering Questions From Members About Their Benefits And Medical Claims, As Well As Educating Members About Health And Wellness Programs.
In A Training Capacity, Acquire Knowledge Of Our Tools, Health And Wellness Programs, And Facilitating Plan Of Care. Assisting Members In Assessing Tools Available To Help Guide And Inform Decision-Making About Complex Matters Related To Their Health And Wellbeing.
Emphasize Adherence To The Personal Plan Of Care Of The Member And Help To Facilitate The Selection By The Member And Access To In-Network Healthcare Providers In Pursuit Of That Plan.
Collaborate With Providers, Families, And Patients To Ensure Member And Treating Provider Needs Are Met.
Required Job Qualifications :
- Bachelor or Associate degree OR 1 year of customer service experience.
- Experience building trust with customers.
- Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
- Attention to detail and strong documentation skills.
- Web and PC proficiency. Preferred Job Qualifications :
- Associate degree in Health Science or Health Studies or Bachelor degree.
- Knowledge of medical terminology.
- 3 years of customer service experience in an insurance environment.
- Clinical or social work expertise.
- Experience in coordinating medical services.
- Knowledge with health benefit plans and the insurance industry.
HCSC Employment Statement :
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Last updated : 2024-11-15
