What are the responsibilities and job description for the Customer Advocate II - DGD position at HCSC?
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.Job SummaryUnder supervision, this position is responsible for working on the phone all day responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include conducting research. Spending approximately 90% of the scheduled time on the phone according to business need. Complete complex adjustments as assigned.JOB REQUIREMENTS :
- High school diploma OR GED.
- 1 year of customer service experience
- Experience evaluating customer situations, making decisions, and responding quickly to questions.
- Data entry and / or typing experience
- Interpersonal, clear and concise verbal and written communication skills and independent decision making skills.
- Analytical and organizational skills
- Ability to spend approximately 100% of the scheduled time on the phone according to business needs and sit for long periods of tome with scheduled breaks
- Must not currently be on disciplinary action for attendance, productivity, quality or code of conductPREFERRED JOB REQUIREMENTS :
- Knowledge of Insurance Industry
- Experience with insurance
- Multi-lingual
- PC Proficiency in Microsoft Word and ExcelTHIS IS A FLEX ROLE WORKING 3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME#LI-HYBRID#LI-CH1Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!Pay Transparency Statement : At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https : / / careers.hcsc.com / totalrewards.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.HCSC Employment Statement : We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.Base Pay Range$17.75 - $27.83 Learn More
Salary : $18 - $28
