What are the responsibilities and job description for the Library Technician I - Passport Services (Octavia Fields Branch Library) Job at position at Hctx?
Library Technician I - Passport Services (Octavia Fields Branch Library)
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Position Description
This position is responsible for processing U.S. applications. Reviews passport applicant information, ensures applications are completed and submitted correctly and in a timely fashion, answers questions about passport applications, and follows up on problem applications as needed. Keeps internal and external records of passport applications and activities, following all regulations and requirements established by Harris County Public Library and the federal government. Demonstrate knowledge of all library operations and deliver exceptional customer service experience.
Duties and Responsibilities :
- Accepts and processes U.S. passport applications.
- Verifies application for proper completion, presentation of documentary evidence of birth in the United States or naturalization, and records the evidence submitted for proof of identity.
- Confirms the submission of necessary supporting materials.
- Collects fees; prepares transmittal forms and envelopes for mail.
- Prepares cash and credit card receipts documentation.
- Stays up-to-date on passport application procedures.
- Answers informational and directional questions about passport applications.
- Addresses and resolves issues or problems related to passports.
- Performs passport desk opening and closing procedures and participates in general library opening and closing procedures.
- Maintains records per the library's and the U.S. government's retention policies, passport files, and supplies.
- Tracks, compiles, and submits passport statistics.
- Maintains supply of passport-related printed materials for public distribution.
- Provides circulation services tasks and supports programs.
- Provides customer service and manages customer accounts using the integrated library system software in the library and during outreach events.
- Basic reference service in the library and during outreach events.
- Attends staff meetings and activities and actively serves on committees.
- Other duties as assigned.
Requirements
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Knowledge, Skills and Abilities :
Preferences
General Information
Position Type and Typical Hours of Work :
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Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
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Salary : $17
