What are the responsibilities and job description for the FRONT DESK HOST position at HCW Management Consultants LLC?
Job Description
Job Description
Description : JOB SUMMARY
At Hyatt Place, our Gallery Hosts are the face of the hotel, delivering personalized service with a smile. From managing check-ins to assisting with food and beverage service, you’ll make sure every guest feels at home while maintaining the high standards of Hyatt Place. Your positive energy and attention to detail will help create memorable experiences for every guest.
What You’ll Do
Your role is to ensure smooth check-ins and check-outs, provide exceptional service, and maintain the high standards of Hyatt Place. In this position, you will :
- Assist guests with check-in and check-out processes.
- Coordinate guest requests and inform them of hotel services, features, and room amenities.
- Provide personalized service, welcoming guests by name when possible.
- Prepare, set up, stock, take down, and clean food and beverage areas, adhering to Hyatt Place presentation standards.
- Set up and break down meeting spaces and prepare food for events.
- Perform cashiering tasks, including settling bills and posting charges.
- Respond to fire alarms, guest medical emergencies, and security threats according to specified duties.
- Report items in need of repair and follow all safety procedures.
- Handle guest inquiries and resolve issues in a fast-paced environment with a positive attitude.
- Take on additional duties as assigned by management to support the smooth operation of the hotel.
What You Bring
JOIN HCW HOSPITALITY
At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.
Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Requirements :
