HOTEL GUEST SERVICE AGENT

JOB SUMMARY

At HCW Hospitality, we believe first impressions set the tone for a memorable stay. As a Hotel Guest Service Agent, you’ll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You’ll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, all while creating a seamless and enjoyable experience for every guest.

WHAT YOU'LL DO

As a Hotel Guest Servi ce Agentat HCW Hospitality, you’ll be at the heart of our guest experience. In this role, you will:

• Greet and welcome guests with enthusiasm, ensuring a smooth check-in and check-out process.
• Handle guest inquiries, reservations, and room assignments with accuracy and attention to detail.
• Provide exceptional service by anticipating guest needs and responding to requests promptly and courteously.
• Manage the daily operations of the front desk, including processing payments and balancing accounts.
• Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations.
• Collaborate with team members across departments to ensure a seamless guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

WHAT YOU BRING

We’re looking for someone who is passionate about hospitality and thrives in a dynamic, fast-paced environment. To succeed in this role, you’ll need:

• A warm, welcoming demeanor with excellent communication and interpersonal skills.
• Experience in hospitality or customer service is a plus.
• Strong problem-solving abilities and a proactive approach to guest service.
• The ability to multi-task and remain composed under pressure.
• Proficiency in basic computer skills and familiarity with hotel management software is preferred.
• A team-player mentality with a commitment to providing exceptional guest experiences.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.