What are the responsibilities and job description for the Parts Customer Service Representative - Forklift position at HD Hyundai Construction Equipment North America?
Primary Duties :
The Forklift Parts CSR position serves our Dealer Network by providing support for all parts inquiries, communicating with HQ on parts manual errors, along with other issues, and promoting the use of all Hyundai parts.
Responsibilities :
- Assist Hyundai Dealers with everyday tasks such as parts ordering, parts returns, technical questions and tracking and ETA information for orders.
- Maintain technical information on HD HCE-NA products and provide dealers and HD HCE-NA service with information as requested.
- Work with Product Support and Service departments in the investigation of product issues and resolution.
- Provide information regarding modification or changes required to Hyundai technical documentation.
- Works with HQ parts department on any part improvement submissions from HHI to ensure related parts are available and field labor times are updated to accommodate any changes.
- Develops and maintains a database of FAQ related to technical product information.
- Work with all Forklift Dealers to ensure maximum uptime for the customer.
- Provide excellent customer service to all Hyundai Material Handling Dealers.
- Provide Dealer Portal Training for Dealers on parts look up, parts bulletins and other parts needs.
- Provide quarterly reports for Dealers on all parts related information.
- Provide information on backordered parts to dealers.
Qualifications
Technical experience is needed. (Forklift or Automotive Mechanical)
Strong computer skills, Microsoft Office (Excel, Power Point and Word)
Other duties :
Other duties and functions appropriate to the position as assigned by the manager from time to time.
Work environment and other requirements :
