Warranty Representative - Forklift

Primary Duties: 

The Warranty Representative processes dealer submitted warranty claims in accordance with HHI/HMH policy. To maintain and update all warranty related material for use in the warranty process.

Responsibilities: 

• Maintain technical information on HMH products and provide dealers and HMH service with information as requested.
• Maintain dealer labor code/allowance schedule and distribute for use by field and dealer personnel.
• Be familiar with and process dealer submitted warranty claims in accordance with State Dealer Protection Laws.
• Work with Product Support and Service departments in the investigation of product issues and resolution.
• Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy.
• Monitor failure trends and report information to R&D/Engineering on Hyundai Material Handling products.
• Provide information regarding modification or changes required to Hyundai technical documentation.
• Works with parts department on any part improvement submissions from HHI to ensure related parts are available and field labor times are updated to accommodate any changes.
• Develops and maintains database of FAQ related to technical product information.
• Assist dealer personnel in proper submission of warranty claims.
• Submits recover report and invoice to HHI for covered claims.
• Maintain warranty parts return area. Track and ship requested parts to HQ.
• Test failed warranty parts and validate warranty claims. Report findings back to dealers on parts that are tested and deliver a Failure Analysis.

Qualifications:

Technical experience is needed. (Forklift or Automotive Mechanical)

Strong computer skills, Microsoft Office (Excel, Power Point and Word)

Other duties: 

Other duties and functions appropriate to the position as assigned by the manager from time to time.

Work environment and other requirements:

The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an “as needed” basis.