What are the responsibilities and job description for the Sales Coordinator position at HDG Hotels?
HDG Hotels owns and operates hotels through out the Southeastern Region. Our company offers health, vision and dental insurance; a 401K match; paid time off; and other benefits in an effort to put our people first. If you are looking to be a part of a team whose vision is to positively impact the people and the world around them, then we are the team for you.
Reports To: Area Sales Manager
FLSA: Nonexempt
Summary:
With HDG’s vision to positively impact, along with its mission and core values at the forefront, a sales coordinator plays an essential role in the sales process by providing administrative support to sales managers and partnering with a hotel’s team members and leadership to help bring sales efforts from contract to day-of execution and relationship management. Friendliness and a proven ability to remain organized are important to success in this role.
Essential responsibilities include, but are not limited to:
- Managing groups and events from dates, rates, room blocks, and follow up.
- Ensuring customer satisfaction.
- Maintaining sales records.
- Reporting month-end goals as requested.
- Arranging for collateral to be ready for presentation to business leads.
- Completing orders and keeping customers informed throughout the process.
- Developing an understanding of the company's and the property’s services and products.
- Monitoring and organizing room inventory.
- Tracking services and products for sale
- Answering emails and handling orders by phone promptly.
Requirements:
- Working knowledge of Microsoft Windows and Excel spreadsheets.
- Demonstrated ability to assist sales manager as needed.
- A strong work ethic and eager to learn and sell, including add-on services.
- Strongly skilled in organization, problem-solving, customer service, and multitasking while being committed to excellence.
- Must have strong communication skills to help communicate room blocks and meeting between all departments of the hotel.
- Must be able to assist sales managers on hotel site visits.
Job Type: Non-Exempt
Education: High school or equivalent (Required)
HDG Hotels is an Equal Employment Opportunity Employer.
