What are the responsibilities and job description for the Account Support Specialist position at HDI ( Horizon Distribution Inc )?
JOB SUMMARY:
Receives requests for quotations, orders, and lead times from customers. Create quotations for special orders, enters purchase orders, enters customer orders and relays pertinent order information to sales staff and customers alike. Works daily with other departments and other members of Inside Sales team.
ESSENTIAL FUNCTIONS:
- Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers
- Achieves and maintains rapport with customers and work to give them the best possible service.
- Use of company information system to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer orders.
- Handles the needs of sales representatives and customers to support the sale.
- Contact manufactures to locate requested items in order to meet customer's delivery requirements. Relay this information to customer.
- Handles government orders as a backup or primary when necessary.
RESPONSIBILITY:
- Responsible for maintaining good customer relations. Generally, deals with customers, representatives and suppliers concerning matters that require some tact and resourcefulness.
MINIMUM REQUIREMENTS (Preferred):
- Two years of sales, office or administrative experience. Typing skills and knowledge of Office programs.
- Previous background should include demonstrated ability to deal with customers. Background in distribution, hardware/industrial retail sales would be beneficial.
Job Type: Full-time
Pay: $16.75 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $17 - $20
