Facility & Demo Coordinator

Responsible for managing a major HDT support facility located near Fort Liberty, NC.  Responsible for the maintenance and repair of demonstration equipment assets and the preparation of items for shipment externally and internally per company requirements. Additionally, provides logistical support to the company and HDT direct sales team.

• Manages a major facility in support of HDT direct sales team
• Manages and supervises the Demo Stock Technician including scheduling, performance management, customer relations, etc.
• Communicates directly with regional managers, service and support manager and PLDs for equipment pick tickets and shipment
• Coordinates and performs maintenance and repairs to demonstration equipment/products as needed
• Coordinates and expedites product shipments as required
• Coordinates and determines packaging and labeling requirements including but not limited to: assembling and packing product containers, affixing shipping labels on packed cartons or stencils identifying shipping information for cartons, skids or other storage devices in an accurate manner
• Assures that special customer labeling requirements are met
• Working knowledge of part numbers and part usage and understand applications for use
• Documents and records DOT movement with vehicles over 10,000 ILS. GVRW
• Ability to operate a forklift
• Manages and maintains HDT trailers and company vehicles
• Directly reports to Service and Support Manager
• Supports, communicates, reinforces and defends the mission, values and culture of the organization
• Adheres to all quality and safety standards
• Supports other projects and performs duties as assigned
• Must be able to travel in support of sales teams equipment demonstrations and trade shows as needed.

• May participate in cross-functional teams and work groups

• Directly supervises Demo Stock Technician

To perform this job successfully, an individual must be able to perform each essential duty and responsibility listed above satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to speak, read and understand English
• Former or retired military is a plus
• Ability to read schematics, blue prints, drawings, etc.
• Ability to coordinate and monitor work requests
• Able to meet goals and budget requirements
• Ability to drive company vehicles with trailer in tow
• Team player with attention to details
• Able to work in high stress situations
• Ability to prioritize and multi task in a dynamic environment
• Strong decision/problem solving skills
• Possesses quality orientation and high attention to detail
• Possesses strong interpersonal skills and the ability to work with customers, vendors, employees and managers at all levels within the company
• Possesses strong computer skills with demonstrated proficiency in standard business software packages (e.g., Microsoft Office) and experience with a CRM program

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Work is accomplished in areas where there is little environmental (heating/cooling) control.
• The sound level in the work environment may fluctuate due to noises associated with servicing the various product lines
• Access to operations and manufacturing areas may involve exposure to loud noises, dust, fumes, oils, and fluctuations in temperature

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Performs all work in accordance with safety and workmanship and good housekeeping specifications
• While performing the duties of this job, the employee may be required to stand for long periods of time
• This position requires the ability to frequently lift up to 75 lbs.
• Ability to wear proper Personal protective Equipment (PPE) as required

• New employee safety orientation and training on special tools or software required for job performance