Field Service Rep III

Join the team that is a leader in engineering, designing and manufacturing of leading-edge military expeditionary products and rugged industrial/commercial products since 1937.

What We Offer:

·         Health benefits, including telehealth medical services, Dental & Vision

·         Life, AD&D & Disability (paid for by the company)

·         401K with a company match

Responsible for providing logistical technical assistance to HDT customers for fielded systems. Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more programs. Manages daily workload and assignments. Conducts customer feedback surveys and ensures reports are submitted on time. Responsible for deployment briefings prior to traveling. This position requires significant travel, sometimes internationally and on short notice and in potentially hostile environments.

 Essential Duties:

• Participates, supports, and executes on various phases of day-to-day field service operations which include scheduling, coordination, and preparation of assigned tasks
• Required to provision needed or replacement tools, special test equipment and parts to support maintenance/repair activities for multiple products and service agreements and projects
• Able to analyze service contracts and documents, technical data, customer usage data, customer maintenance policies, customer operational characteristics, and related reports
• Able to understand assigned projects to determine scope of work, resourcing, required tools and spares provisioning or maintenance/repair requirements
• Ensures field failure and analysis reports accuracy and completed in a timely manner to support trend analysis, quality assurance initiatives and engineering support efforts
• Communicates all customer concerns and problematic matters to Field Service Manager and promotes customer relationship management initiatives
• Performs logistic planning, training, and administers team meetings and activities to keep field service technicians well informed
• Identifies, prioritizes and assesses key milestones in the field service activities and properly documents performance and anomalies in project execution
• Effectively resources logistics personnel, engineering support and equipment assets and infrastructures to ensure first-time repair
• Conducts and monitors inventory of assigned field service tools and equipment and analyzes availability of resources to achieve desired delivery times
• Adheres to all quality and safety standards
• Supports Integrated product Support team with subject matter experts to accommodate development of technical publications
• Able to travel to customer locations with very little notice
• Supports, communicates, reinforces and defends the mission, values and culture of the organization
• Supports other projects and performs duties as assigned

Education/Experience/Other Skills & Abilities:

• Five (5) or more years of HVAC, welding, brazing experience preferred 
• Five (5) or more years of electrical/mechanical repair experience desired
• AAS-Air Conditioning & Refrigeration preferred
• AAS/BS preferred or equivalent trade certification an/or HVAC certified technician desired
• Capable to technical writing and reporting as required
• Familiar with Solidworks, SAP and Salesforce is desired
• Possesses strong computer skills (e.g., SAP, EPDM, CAD, Microsoft Office)

Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required for this role.

This specific position requires U.S. Citizenship. The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required.

This position requires access to or use of export-controlled technical data or technology controlled by the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Accordingly, applicants must be U.S. Persons or must be eligible to obtain the required export authorization from the U.S. Department of State or U.S. Department of Commerce. A U.S. Person is defined as a U.S. Citizen, U.S. Permanent Resident, or a person who is a protected individual under the Immigration and Naturalization Act (8 U.S.C. 1324(b)(a)(3).