What are the responsibilities and job description for the Customer Experience Specialist position at HEAD USA INC?
HEAD is a leading global provider of premium, high-performance equipment and apparel for athletes and players, at all levels. Since our launch in 1950, we’ve achieved a reputation for cutting-edge design, engineering excellence and a passion for championing all sports, everywhere. World-class performance demands the very best equipment and that’s why, at HEAD, our purpose is to give athletes and players at every level, exactly what they need to compete at high levels.
Position Summary:
We are currently looking for an eager, optimistic, self-starter who is interested in joining the U.S. Customer Experience Team, located in Boulder, Colorado. This is a full-time, 40 hour per week (Monday-Friday, in the office) opportunity for a candidate looking for long-term employment and has a desire to grow with the company. Interested candidates must possess a passion for Sports, an upbeat personality, and the ability to deliver award winning customer service.
Essential Duties and Responsibilities:
- Provide world-class customer service to our U.S. Account base team
- Answer inbound phone calls
- Order entry
- Expediting outbound shipments
- Problem resolution and follow up
- Work closely with the outside sales force and internal operations teammates
- (Racquet and Winter Sports)
- Act as a liaison between departments
- Provide information on product lines, programs, and procedures to customers
- Other duties as assigned
Required Skills/Abilities:
- Previous experience in customer service or related field preferred
- Experience in the sporting goods industry (Racquet, Paddle, and Winter Sports) encouraged
- Proven excellence in a fast paced team environment
- Strong attention to detail
- Bachelor’s degree preferred/Associates degree required
- PC literate with Proficiency in Windows and Microsoft Office software.
- Background with SAP (ERP) systems a plus
- Ability to multitask and prioritize responsibilities as necessary.
Benefits:
Medical, Dental, Vision, 401(k), Life Insurance, Vacation, and Sick time.
Compensation:
Base salary- $48,000 annually
Job Type: Full-time
Pay: $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $48,000