What are the responsibilities and job description for the Digital Marketing & Communications Coordinator - Maryland position at Headfirst Camps?
The Position
The Digital Marketing & Communications Coordinator will serve as a Headfirst Companies Customer Experience Team Ambassador for our customers, acting as the main customer-facing team member for all phone, email, and in-person communication onsite at your camp location. You will also be responsible for packaging and promoting the camp experience via a camp blog and various social media channels that are updated throughout the day with photos and captions to give families insight and visibility into their camper’s activities. You will be at camp each day, Monday through Friday, managing all customer communications and creating exceptional work product representative of the Headfirst Companies’ brand.
If the following job requirements and experience match your skills, please ensure you apply promptly.
Camper Ages : 3-12 years old
Activities include : field & court sports including basketball, soccer, floor hockey, flag football; PE-style games consisting of hungry hippos and capture the flag; mental agility and mindset; tournament competitions; team spirit activities.
Schedule :
- In-season : (late June through August) : 7 : 30 am – 3 : 45 pm Monday – Friday
- One week of pre-camp training takes place at Headfirst Headquarters in Washington, DC in June.
Compensation : $18 / hour
What You'll Do
Own customer experience for your camp location through phone, email, and in-person interactions with parents and families as the person who knows them best.
Call, email, and engage face-to-face with parents and camper families, bringing top-notch attention to detail and care to every interaction.
Handle the details of daily schedules including coordinating camper drop-off and pick up at your specific site and monitor the completion of camper forms.
Create varied forms of social media content – both written and multimedia – to engage enrolled and prospective camp families, as well as other stakeholders and online audiences.
Arrive on time, communicate schedule changes promptly, be a loyal and consistent team member who shows up for the campers and your team.
About You
Completed at least (2) years at an accredited undergraduate institution or equivalent educational experience.
Majors in communications and business viewed favorably.
Perform all job-related tasks, including but not limited to : sitting, squatting, kneeling, standing, running, and climbing stairs both in school buildings and on grass fields for the entire workday.
Headfirst Summer Camps is proud to be an Equal Opportunity Employer. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups and those who might need reasonable accommodation to apply.
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Salary : $18
