What are the responsibilities and job description for the Intern, Customer Experience - Professional Sports Camps position at Headfirst Companies?
The Position:
The Spring Intern, Customer Experience - Professional Sports Camps, will be based at the Headfirst Companies Headquarters in Northwest D.C. In this role, you will act as a Brand Ambassador for Headfirst Professional Sports Camps, representing esteemed sports organizations such as MLB's Boston Red Sox, Chicago Cubs, New York Yankees, Washington Nationals; MLS's D.C. United; and NFL's Atlanta Falcons. Your primary responsibilities include providing top-tier customer service through phone and email communication, handling camper enrollment inquiries, and addressing parent questions, requests, and concerns. Working closely with our Full-Time team, you will oversee customer interactions from initiation to resolution, ensuring customer satisfaction and embodying the high standards of the Headfirst brand.
What You'll Do:
- Deliver Exceptional Customer Experiences from Day 1: Serve as the first point of contact for customer inquiries and service tickets, fostering personal connections and building trust by ensuring all interactions are professional, helpful, and aligned with our brand’s commitment to excellence.
- Manage Family Account Databases: Take the lead in creating strong customer relationships by capturing and tracking customer conversations, inquiries, and enrollments using our CRM (Hubspot) and registration platform (LeagueApps).
- Drive Enrollment Goals: Contribute to sales and business development initiatives by proactively reaching out to new leads, managing camp waiting lists, and maximize enrollment opportunities.
- Problem-Solve Proactively: Anticipate and address potential customer issues, ensuring swift resolution and maintaining a seamless customer experience.
- Support Metric Tracking: Generate and analyze sales and service reports to assist in performance tracking and strategic planning.
About You:
- Educational Background: Currently pursuing an undergraduate degree, having completed at least three (3) years at an accredited institution.
- Availability: Able to commit to 20-30 hours per week from early February to the end of May.
- Customer-Facing Experience: Previous experience in retail or a similar customer-facing role is preferred.
- Communication Skills: Strong verbal and written communication skills; confident and comfortable interacting with customers via phone and email.
- Self-Starter Mentality: Motivated and autonomous, with a drive to take ownership of tasks and responsibilities.
- Team-Oriented: Collaborative and dependable, prioritizing team success over individual accolades.
- Brand Ambassador: Passionate about sports and customer experience, embodying the professionalism and enthusiasm that define the Headfirst Companies.
What You'll Gain:
Headfirst Companies are proud to be Equal Opportunity Employers. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups to apply.
