What are the responsibilities and job description for the Floating Operations & Extended Day Support Coordinator position at Headfirst Summer Camps?
The Position
Floating Operations & Extended Day Support Coordinator, Headfirst Summer Camps
The Floating Operations & Extended Day Support Coordinator plays a critical role in ensuring the smooth operation of our camp programs across multiple locations. This individual will travel between all eight camp sites as needed, stepping in to cover key leadership roles, including the Extended Day (PMX) Program Leader and the Operations & Extended Day Customer Care Coordinator (Ops & PMX Coordinator). This position requires adaptability, independence, strong leadership, and a commitment to delivering an outstanding camp experience for campers, staff, and families.
Camper ages: 3-12 years old
Schedule:
- In-season (late June through mid August): 10:30 am – 6:15 pm Monday – Friday
- Pre-season (May and early June): select weekends for training and site preparation
- Location: Travels between eight camp locations across DC, MD, and VA
Compensation: $18.50 / hour
What You'll Do
Afternoon Site Coverage & Leadership
- Each afternoon during aftercare time (2:00 p.m. to 6:15 p.m.), serve as an on-call leader, traveling between camp locations to ensure high-quality programming.
- Step into the PMX Program Leader and/or PMX Coordinator roles as required when team members call out, ensuring consistency and quality in programming and operations.
- Lead and support a team of counselors in implementing pre-written curriculum for extended day programming, ensuring a fun and safe environment for campers.
- Act as a first responder to any on-site camper behavior, first aid, or operational concerns.
- Travel between site locations to handle escalated customer concerns and ensure that each situation is being handled with care.
- Provide coaching and support to counselors, modeling best practices in camper engagement and leadership.
- Re-train on and uphold Headfirst’s safety protocols, including active supervision, bathroom procedures, emergency medications, and behavior management strategies.
Day-Time Program Support
- Travel between locations to step into day-time programming support roles as needed.
- Support with coordination and supervision of off-site field trips and on-site Expert Workshops as needed.
- Monitor and maintain site inventory of key aftercare supplies, including first aid kits, program materials, and camper take-homes.
- Assist with afternoon carpool, ensuring smooth pick-up experiences for families.
- Provide top-tier customer service, communicating professionally with families and assisting with camper-specific concerns.
Flexibility & Problem-Solving
- Adapt quickly to different camp environments, filling in seamlessly at different sites and adjusting to their specific needs.
- Proactively identify and address operational challenges to ensure the best possible camper experience.
- Collaborate with the Headfirst Headquarters team and on-site leadership to ensure smooth transitions and support across sites.
About You
About You: Must be at least 20 years old with at least (2) years at an undergraduate institution or equivalent professional experience.
- Experience:
- Majors in education and child development viewed favorably.
- Must be able to:
- Commute to all eight locations across DC, MD, and VA.
- Work around small children including, sitting, standing, running, and climbing stairs for the full day.
- Work in hot and outdoor environments while actively supervising campers and participating in dynamic activities for extended periods of time.
- Lift and carry up to 30 pounds occasionally.
- Committed to adhering to the Cell-Phone Free policy, powering down and putting away cell phones in a locked pouch for the duration of your shift.
- Required Certification
- First Aid & CPR Certification and Medication Administration Training (MAT) required, or the ability to complete these prior to May 30, 2025.
Salary : $19
