Case Manager I - Gateway Family

Job Description

Job Description

Job Title : Case Manager I

Reports To : Program Director

Hours : Non-exempt

Position Summary :

The Case Manager I serves as the bridge between the client and essential community resources. This position facilitates direct referrals for housing, employment, healthcare, legal, education, peer-support and all other essential community-based needs for Heading Home clients. Provides supportive case management services to individuals and / or families participating in Heading Home programs. Responds to client needs through various community resources, supportive services, referrals and interventions.

Essential Duties & Responsibilities :

Determines clients' needs by conducting initial assessments.

Provides appropriate referrals as necessary.

Prepares DAP notes.

Prepares and maintains confidential case records.

Enters client data / notes and information into electronic database / portal.

Collaborates and consults with service providers and community partners on resource-related issues.

Assists clients with securing appropriate resources for mental health services and treatment, if needed, and substance use management by connecting them with community partners.

Supports the client in obtaining important identifying documents, i.e., birth certificate, drivers license, etc.

Assists clients with basic money management and other independent living skills training and assistance.

Assists clients with housing opportunities.

Provides client status updates and discharge information.

Transport clients as needed and required to ensure client’s success in Heading Homes programs.

Participates in case staffing.

Other duties as assigned for optimal client support.

Qualifications :

To perform this job successfully, an individual must have :

Minimum high school diploma or GED is required.

One year of direct experience is required.

Specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, and trauma informed care, are preferred.

Knowledge of community resources.

Ability to foster client relationships.

Excellent written and oral communication skills.

Must be highly organized, detail oriented and reliable.

Must be able to meet deadlines, therefore good time management skills are essential.

Bilingual (Spanish) is a plus.

Prior work experience with individuals experiencing homelessness is preferred.

Excellent computer and keyboarding skills.

Ability to maintain positive interpersonal skills across a broad range of professional situations.

Other Requirements

Valid driver’s license and reliable transportation.

Ability to navigate stairs, ladders, ramps and uneven terrain.

The responsibility of all Heading Home employees includes the following :

Always represent and promote Heading Home in a positive and professional manner.

Maintain good attendance and punctuality.

Attend all staff and agency meetings as required.

Maintain professional boundaries with clients and staff.

Read, understand and comply with the policies set forth in the Heading Home Employee Handbook.

This job description does not constitute an employment agreement between the employer and employee. This document is subject to change by the employer as the needs of the employer and requirements of the job change.