Program Director - StreetConnect

Position Summary:

The Program Director shall supervise and lead all shifts(s), ensuring the provision, implementation, and ongoing operation of all program services, per all applicable federal, state, and local laws and regulations, while overseeing the implementation of Heading Home programs, policies, and procedures.

Essential Duties & Responsibilities:

• Overall reports to the CEO.
• Build and embed a culture of inclusivity, cultural competency, and respect for all by using best practice methods to include those of Trauma Informed Care.
• Maintain optimal organizational structure and work environment, consistent with Heading Home’s mission statement.
• Ensure the safety and confidentiality of each guest.
• Meet regularly with direct reporting staff to discuss issues, concerns, and achievements.
• Responsibility for overall performance, compliance, and improvements of the program.
• Responsibility for staff performance, evaluation, and training.
• Management and implementation of program standards and procedures.
• Responsibility for the fiscal management of relevant budgets.
• With guidance from the CEO, set the tone, direction, and development of the program.

• All other duties as assigned.

Administrative Duties & Responsibilities:

• Responsible for performance planning and evaluation of program activities.
• Participate in regular meetings related to programming design and improvement.
• Process invoices, check requests, payment disbursements, and payroll pertaining to the program.
• With the Human Resources Director, facilitate the resolution of staff conflicts where necessary.

• Maintain communication between HH programs and within the organization by attending programmatic and organizational meetings.

The responsibility of all Heading Home employees includes the following:

• Always represent and promote Heading Home positively and professionally.
• Maintain good attendance and punctuality.
• Observe and practice safe work habits and practices in compliance with regulations, statutes, and organizational policies.

• Read, understand, and comply with all guidelines of the Heading Home Employee Handbook.

Qualifications:

To perform this job successfully, the individual must have excellent communication and interpersonal skills, must be able to think strategically and act quickly, and must work well with others across a broad spectrum of situations. The person will have demonstrated capacity in program management and task delegation. Working knowledge of the Housing First model is required. Prior work experience with individuals experiencing homelessness is required.

The requirements listed are representative of the knowledge, skills, and abilities required.

Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

• Trauma-Informed Care.
• Excellent computer and keyboarding skills.
• Experience in running meetings and delegating tasks.
• Ability to communicate effectively both orally and in writing in English.
• Ability to maintain positive interpersonal skills across a broad range of professional situations.
• Ability to meet deadlines.
• Knowledge of area service providers and community resources.

• Knowledge of similar community programs.

Education and/or Experience:

• A minimum of a Bachelor’s degree in a social services-related field (i.e. psychology, social work, counseling, etc.) and eight (8) years of prior management and experience serving at-risk populations is required.

Other Requirements

• Valid driver’s license and reliable transportation.
• Ability to navigate stairs, ladders, ramps, and uneven terrain.
• Must become CPR/First Aid trained within 90 days of hire.

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This job description does not constitute an employment agreement between the employer and employee. This document is subject to change by the employer as the needs of the employer and requirements of the job change.