Social Services Assistant - Gateway Center

Job Title : Social Services Assistant (SSA) I

Reports to : Program Manager

Status : Non-exempt

Salary : Dependent on Qualifications

Position Summary :

The Social Services Assistant I coordinates social service activities; directly assisting and supporting Heading Home shelter residents with their day-to-day needs.

Essential Duties & Responsibilities :

• Supports the shelter team in the coordination of shelter services.
• Assists in and coordinates transportation if needed.
• Assists in directing new residents to their assigned spaces.
• Provides shelter residents with an orientation of the shelter facility.
• Maintains good rapport with residents to facilitate a safe and comfortable environment.
• Maintains accurate resident counts and files documentation.
• Communicates directly with supervisor, security personnel and other staff.
• Performs once-a-day daily check-ins with residents.
• Monitors all spaces and conducts daily room and bed checks.
• Arranges room or dorm cleaning between clients and staff.
• Arranges linen exchange between clients and staff.
• Liaison for food delivery.
• Enforces resident policies and procedures.
• All other duties as assigned.

Qualifications :

To perform this job successfully, an individual must have excellent communication and interpersonal skills, must be able to think strategically and act quickly. Must possess the ability to work well with others across a broad spectrum of situations. Prior experience in working with individuals experiencing homelessness and mental illness is preferred.

The requirements listed are representative of the knowledge, skill and ability required.

Other Requirements :

The responsibility of all Heading Home employees includes the following :

This job description does not constitute an employment agreement between the employer and employee. This document is subject to change by the employer as the needs of the employer and requirements of the job change.

Swing Shift 4 : 00 PM - 12 : 00 AM