What are the responsibilities and job description for the Overnight Guest Service Attendant for Coastal Resort Destination position at Headlands Lodge, Inn at Kiwanda, Hart's Camp?
Headlands Coastal Lodge and Spa, our oceanfront luxury property; The Inn at Cape Kiwanda, our hotel just steps away from the beach; and Hart’s Camp, our Airstream hotel and RV park - have an amazing opportunity for you to join our talented team of hospitality-focused professionals while enjoying the personal benefits of a casual beach lifestyle and all it has to offer.
OUR CULTURE | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
A day in the life...
An Overnight Guest Services Agent is responsible for all overnight guest services. You will be the primary point of contact for guests at our lodging properties
Requirements:Key Accountabilities:
- You will be responsible for the daily operational tasks of the front desk. Greet guests, handle check-ins, checkouts, and guest requests in a friendly, attentive, courteous, and efficient manner.
- Answering telephones and assisting guests by phone. Responding to software’s from the in-room tablets and assisting guests by SMS or app. Responding in person to any guest calls and assisting to the guest’s satisfaction which may include the occasional cleaning of bathrooms, making beds, plunging toilets, picking up trash, or assisting guests with luggage, and more.
- You will answer all incoming calls, assisting with any guest needs. Know the special features, amenities, and services of the properties and Pacific City area. Utilize various software to make reservations, communicate between departments and submit work orders to ensure that guest needs are delivered.
You will own this if you have...
- Previous front desk/guest service experience in a hotel and/or resort setting preferred (not required).
- Previous experience working alone and/or working overnight is preferred but not required.
- Must be available to work within the hours of 9pm to 7am. The “typical” shift of the OVGS team is 4 ten-hour days per week.
- Experience with cash handling and completing customer service transactions.
- A valid driver’s license and the ability to be insured is required. You may be required to attend to a guest in a sister property from where you are located, and company vehicles will be used in those instances.
- Must be 18 years or older.
Our team members are our most important asset and that’s reflected in our benefits. We are proud to offer a variety of benefits to support employees and their families, including:
- Health Benefits Package-Medical/Dental/Vision/EAP
- Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
- 401K plan with matching
- Paid Holidays/Personal/Vacation/Sick time
- Onsite parking
- Complimentary shift meal
- Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
- Career growth opportunities and Recognition Programs
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
