What are the responsibilities and job description for the Front Desk Receptionist position at Headlands Research?
Overview
At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20 sites across the US and Canada, with plans for further expansion.
The Role
At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. We’re an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding participant outreach and participation. Founded in 2018, our rapidly growing company currently operates 20 sites across the US and Canada, with plans for further expansion.
This Front Desk Receptionist role is a full-time hourly position and will be based onsite in Stockbridge, GA
You can read more about us at headlandsresearch.com.
Responsibilities
- Reporting to management and performing administrative duties.
- Answering telephone calls, as well as screening and forwarding calls.
- Scheduling and confirming appointments, meetings, and events.
- Pulling patient files for next day and filing completed patient records
- Welcoming and assisting patients and visitors in a friendly and professional manner.
- Processing payments to patients in payment system
- Handling basic inquiries and sorting mail & faxes.
- Copying, scanning, and filing documents.
- Monitoring office supplies and ordering replacements.
- Keeping the reception area tidy and observing professional etiquette.
- Assisting clinical research coordinators on day-to-day research tasks such as requesting patient medical records, processing Primary CareProvider (PCP) letters, and scheduling research appointments.
- Performing other administrative tasks, as required.
Qualifications
- High School Diploma or GED
- Experience working with Microsoft Word, Outlook, and Excel
- Minimum of 2 years administrative experience preferred in a medical environment; including experience in patient appointment scheduling, visit intake and use of electronic medical records
- Experience in clinical research is a plus
