Mazda Automotive BDC /Internet Sales Consultant

Description

BDC /Internet Sales Consultants are responsible for monitoring internet leads and providing client follow-up. You must be a customer-service oriented individual with excellent organizational skills in order to manage incoming customer leads. 

Responsibilities and Duties

• Monitoring and follow-up internet leads from our website, dealer, manufacturer and third-party sites
• Determining each customer's vehicle needs by asking questions and listening
• Learning, understanding and adhering to call and email scripts
• Setting and confirming appointments, following up for each shown or missed appointment
• Gathering information for customers and getting that information back to them in a timely manner
• Meeting with the sales managers and BDC Manager regarding objectives, planned activities, reviews and analysis
• Following-up with clients that are connected to the dealership for business development
• Demonstrate an understanding that business is built on customer satisfaction, and being devoted to guaranteeing customer satisfaction
• Prospect on a day-to-day basis by phone, mail and e-mail- maintain a prospect development system
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction Understand the dealerships inventory on a daily basis
• Introduce customers to the Service Department personnel to emphasize to customers the quality and efficiency of the dealership's service
• Forecast goals at the beginning of each month
• Attend sales meetings and training sessions as scheduled
• Understand the terminology of the automobile business and keep abreast of technological changes in the product
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
• Adheres to all company policies, procedures and safety standards

Qualifications

• Minimum of one-year Automotive BDC experience strongly preferred.
• Strong follow-up skills
• Highly proficient computer skills
• Quick response time
• Excellent written skills (grammar & spelling)
• A positive attitude, exceptional work ethic and a willingness to learn
• Professional, ethical and a team player
• Team oriented, flexible and focused on maintaining a high level of customer service
• Must have a valid drivers license and an acceptable driving record
• Must be able to meet drug free workplace requirement and pass a background and MVR check
• Must be able to work a flexible schedule including, weekends and holidays

Job Benefits: 

We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:

• Team Atmosphere
• Medical/Dental/Vision Insurance
• Paid Vacation after 1 year
• 401(K) & 401(k) Matching

We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.