What are the responsibilities and job description for the Toyota Automotive Service Advisor position at Headquarter Automotive?
Job Details
Description
Headquarter Toyota is looking for Service Advisors to add to our fast-growing Service Team! We believe in employee development through professional training and advancement from within. We are looking for people with strong selling skills, and even stronger customer satisfaction scores. Driven? So are we! We want to invest in your future!
Job Responsibilities:
- Greet customers and assist them with any inquiries
- Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
- Consult with customer on applicable service specials
- Prioritize required services, and be prepared to provide options upon request
- Keep customer informed on completion times, service expenses, and possible changes
- Remain involved with delivery of vehicles to customer upon completion to assure all customer concerns are addressed
- Provide concierge support for all owner inquires, whether by phone or in person, to assure the customer has a positive service experience
- Build strong relationships with the customers
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
Qualifications
- Adhere to the company’s dress code policy
- Must be able to work efficiently in a fast-paced environment
- Must possess excellent customer service and selling skills
- Strong written and oral communication skills
- Must have computer proficiency
- Valid Driver's license and clean driving record
- Must be flexible with schedule including evenings, weekends and holidays
Job Benefits: We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:
- Great Work Environment
- Team Atmosphere
- Medical/Dental/Vision Insurance
- Paid Vacation after 1 year
- 401K
We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.
