What are the responsibilities and job description for the Remote Accounts Receivable Support Specialist position at Headway Workforce Solutions?
Job Description
Job Description
Headway Workforce Solutions is currently seeking Accounts Receivable Support Specialists for our client in the Roanoke, VA area. Headway Workforce Solutions specializes in providing top-tier workers to clients through our proven recruitment, talent acquisition, and workforce management methods.
The AR Support Specialist provides front line service and support to both internal and external customers. The AR Support Specialist seeks to improve customer service performance, reduce response time, and enable AR Specialist to focus on collection activities. The AR Support Specialist will also support Credit Department infrastructure needs and provide assistance to Management. The AR Support Specialist role is considered an entry level position within the department, providing a talent pool and career growth potential. The results of effective performance will be maximizing sales opportunities for the Company and minimizing credit losses by maintaining constant open lines of communication between customers, sales, and the Credit Department. This is a fully remote position offering a pay rate of $18.50–$19.50 per hour . It’s a full-time role with a 40-hour workweek, either from 8 : 30am–5 : 00pm EST or 9 : 00am–5 : 30pm EST . The contract is for one year, with the potential for extension or conversion.
As an Accounts Receivables Support Specialist, you will :
- Demonstrate a thorough knowledge of company businesses including Strategic and National accounts, in-store professional accounts, government, and various fleet accounts.
- Meet daily productivity goals managing incoming phone calls, chat, and email correspondence (Cases).
- Daily process and release of credit hold based upon receipt of funds or customer payment commitments; resolve customer claims and disputed items.
- Process credit applications, including contacting credit references and setting credit limits within authority limit.
- Perform basic account reconciliation related to orders, delivery notices, and cash applications; provide feedback on processes to prevent similar errors and issues in the future.
- Assist department as directed for quality of AR clean up projects involving offsets, write offs, refunds, etc.
- Be actively involved in department continuous improvement projects by identifying improvement opportunities or working on a project team Escalate requests outside of role / scope to Leadership.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
About Us : Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedication to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us, visit https : / / www.headwaywfs.com / .
Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs, and benefits.
By applying to this position, you hereby acknowledge and consent to being contacted via phone and text by our recruiters, should your application be selected for further consideration.
Salary : $19 - $20
