Front Office Manager

HELP WANTEDFRONT OFFICE MANAGERAre you outgoing, love interacting with people, and thrive on delivering excellent customer service? If you answered YES to all these questions, then wed love to meet you!About UsHealcove Chiropractic and Wellness is a beautiful, thriving and expanding multidisciplinary practice in San Diego, CA. We're dedicated to improving our patients' health and wellbeing by delivering top-quality chiropractic care and fostering a warm, compassionate environment.Our work environment includes : Modern office settingWellness programsCompany perksOn-the-job trainingIn-house therapy dogsWe are professional, supportive, collaborative. Our goal is to add a rockstar Front Office Manager to join our dynamic and caring team!What Youll DoThe Front Office Manager is a key role in our practice, responsible for ensuring that our operations run smoothly and every patient takes with them the smile you give to them.Your primary duties will include : Welcoming Patients :  Check patients in and out with warmth and efficiency.Scheduling Management :  Maintain control over the schedule to ensure smooth operations.Payment Processing :  Collect payments for services and handle financial transactions accurately.Communications :  Inform patients about office updates, promotions, and any relevant information.Metrics & Reporting :  Run daily and weekly reports on key practice metrics to help track performance.Patient Experience :  Go above and beyond to ensure every patient has an outstanding experience.Oversee Front Office Staff : Supervise the front office staff, and provide guidance, training, and feedback as needed.Your responsibilities in detail (include, but not limited to) : I. Ensure a smooth and efficient front office operation : Oversee scheduling, patient communications, insurance benefit verifications, audits, collections, and general office tasks.Onboard new patients.Provide timely customer support; and seek guidance from management as needed.Liaise with patient, insurance billing team, and third party-payers.Coordinate with clinic providers to ensure high-quality patient service and care.Manage and implement new scalable systems as needed; and training for creating front office efficiency in the practice.Manage front office key performance indicators, with the guidance of managementMaintain and update policies and procedures to enhance client satisfaction and operational effectiveness.Monitor inventory of office supplies and order as necessary to maintain operational efficiency.Comply and stay current with healthcare laws, regulations, and standards. II. Manage front office staff : Understand and perform all the administrative roles of the front desk receptionist(s) and the client care coordinator(s) that you will be overseeing.Recruit, interview, onboard, and train new front office team members.Train, mentor, and evaluate front desk staff to enhance performance and maintain high service standards.Manage staff schedule, time-clock, and payroll, and cover shifts as neededHandle performance reviews and promotions, and terminations as needed.What Were Looking ForWere seeking someone who : Fits Our Team :  Youll be joining an already exceptional group of professionals, so we need someone whos a cultural fit.Is Internally Driven :  You come with batteries included motivated, hardworking, and able to get things done without constant oversight.Is a Problem Solver :  Once trained, you can independently manage your responsibilities, figure out solutions, and make decisions.Adapts to Challenges :  When things dont go as planned, you adapt, create solutions, and keep things running smoothly.Is Organized & Efficient :  You excel at creating and optimizing systems that maximize your productivity and effectiveness.Supports the Team :  Youre ready to pitch in wherever needed to help the practice succeed.Skills Required : Strong customer service skills with a focus on patient satisfaction.Prior experience as front office manager at a clinic or hospitality environmentCollege degree preferred but industry experience takes top priorityStrong organizational and multitasking skills.Excellent communication and leadership abilities.Ability to work independently and thrive in a fast-paced environmentFamiliarity with healthcare regulations and medical office procedures.Strong computer skills : productivity tools, softwares, Apple OS, spreadsheets, etc.Mindbody scheduling software, a plus.What We Offer in ReturnWhy Join Us? Were more than just a teamwere a family thats passionate about what we do. Heres what youll love about working with us : Growth Opportunities :  Youll have the chance to grow personally and professionally, when you demonstrate genuine interest and initiative.A Fun, Supportive Environment :  Work in an upbeat, collaborative workplace where your efforts are appreciated.Performance-Based Bonuses :  Your hard work will be rewarded beyond your base pay.Work-Life Balance :  35-40-hour workweeks with no hidden overtime expectations.Compensation : Base Pay :  $26 - $30 per hourBonuses :  Performance-based incentives for exceeding goals and expectationsBenefits : Discounted and complimentary services for employeesHealth, dental, life, and vision insurancePaid time off and Holiday payPaid trainingProfessional development assistanceSchedule : Hours :  35 - 40 hours per weekM : 12 : 30- 5 : 30T, W, Th : 7 : 45-3 : 45F : 8-1NOTE : This role is in-person. The schedule listed is for the clinic's immediate requirement, and may change with time based on what's needed for optimal efficiency. Join our team as a Front Office Manager where you can make a significant impact on our patients' experiences while leading a dynamic team in the chiropractic and wellness industry.Healcove Chiropractic and Wellness is an Equal Opportunity Employer.Together, we're forging a new path for healthcare! Join us!

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Salary : $26 - $30