Administrative Assistance

Job Overview
We are seeking a motivated and detail-oriented Administrative Assistant to join our team. The ideal candidate will play a crucial role in supporting daily operations, ensuring efficient office management, and providing excellent customer service. This position requires strong organizational skills, proficiency in Google Suite, and the ability to manage multiple tasks effectively.

About us

Healer Health LLC is located in the Windsor Mill area of Baltimore County, Maryland. Healer Health is a growing outpatient health clinic that provides mental health and substance abuse treatment/Suboxone services to populations across the lifespan. Our mission is to help individuals and families to achieve their treatment goals. We provide thorough patient-focused psychiatric evaluations for children, adolescents, adults, and families with a wide range of mental health and substance abuse problems. We also offer wellness checkups/physical examinations. We diligently provide timely and efficient evaluation and medication management services with the latest evidence-based treatment approach. Join our growing team and establish a career where your exceptional expertise is well appreciated and supported by colleagues.

About the position

Provides support services for the clinic, occasionally requiring independent judgment. Performs varied outpatient clinical duties. Works closely with the providers, interacts directly with patients, takes and records vital signs, and manages large volumes of clinical information.

Principal Responsibilities and Duties:

Utilizes clinical skills to complete a variety of tasks, such as, but not limited to:

· Assisting in answering phone calls and appointment scheduling

· Taking medical histories and recording vital signs.

· Assisting with the collection of clinical symptoms screens.

· Appropriately triaging reported symptoms.

· Collecting urine-tox screens

· Using knowledge of infection control and hygiene to maintain patient/staff safety and ensure a tidy environment in assigned workspaces such as exam rooms and vitals stations.

· Assisting with managing prescriptions, labs, diagnostic tests, referrals, prior authorizations, and appropriately triaging results.

· Tracks patient cancellations and no-shows and works with providers to ensure appropriate follow-up.

· May engage in case-management follow-ups for the prescribers as needed, for example, letter requests and partial completion of forms requiring signature.

· Transmits confidential/ sensitive information, such as patient matters, to authorized persons.

· Effectively utilizes the electronic medical system and other essential tools the clinics use, for example, Microsoft Office applications, Zoom, Adobe, and Outlook.

· Maintains a high attention to detail to ensure accurate, timely, and professional documentation.

· Monitors online clinical resources such as CRISP and communicates essential patient information to the treatment team.

· Actively seeks to provide quality services that meet the needs of patients and clients and other customers-families, payers, referrers, and staff.

· Other duties as assigned.

Knowledge, Skills, and Abilities Required:

· Work requires HS diploma/GED

· Must have some practicum or work experience in a health office. 6-12 months of relevant medical office experience is preferred.

· Must have AHA-approved Basic Life Support/CPR certification for healthcare workers at the time of hire and throughout employment.

Required experience includes:

· Skills in clinical data collection/screening with prospective patients;

· Ability to conduct urine tox screens as needed;

· Ability to appropriately triage abnormal lab results;

· Ability to administer patient symptom screens and appropriately triage results;

· Assistance with prescriptions, prior authorizations, lab orders, and diagnostic requisitions;

· Accuracy in taking and recording vital signs;

· Strong organization skills in maintaining patient schedules, incoming and outgoing flow of high-volume clinical documents, and patient requests for provider documentation;

· Access and documentation in an EMR;

· Familiarity with the use of electronic inbox and electronic prescribing;

· Proficiency in using computers with Windows and Microsoft Office software and other automated office equipment.

· Familiarity with accessing online clinical resources such as the Chesapeake Regional Information System (CRISP) for patients.

Advantages:

· Opportunity to learn

· Collegial work environment

· Friendly administrative team and resilient billing support

· Balance work/lifestyle

· Part-time

Shift and schedule

· Monday, Tuesday, and Saturday

· Expected hours: 9 am to 4:30 pm on Mondays and Tuesdays; 9 am - 2 pm on Saturdays

(The shift and schedule can, however, be arranged to fit the practice and the employee).

Work setting

· Clinic

· Outpatient

· Office

Medical specialty

· Psychiatry

· Addiction medicine

Primary care

License/Certification:

· Certified Medical Assistant (Preferred)

Ability to Commute:

· Windsor Mill, MD 21244 (Required)

Work Location: Hybrid remote in Windsor Mill, MD 21244

Job Type: Part-time

Pay: $18.81 - $19.40 per hour

Expected hours: 20 per week

Benefits:

• Employee discount
• Parental leave
• Referral program

Schedule:

• 8 hour shift
• No nights

Work Location: In person

Salary : $19 - $19