What are the responsibilities and job description for the Service Advisor position at Healey Brothers Inc.?
Who We Are:
Healey Brothers, Hudson Valley's largest automotive brand, with over 45 years of service. That means that your growth potential is virtually limitless. Our employees have transitioned from salespeople to general managers, and from technicians to service managers. Our employees are our biggest asset, and that belief is reflected in how we treat our employees.
Who We're Looking For:
Healey Brothers is looking for an experienced and energetic candidate who will join our service team. This employee's main role will consist of Service Advising. The ideal candidate will have at least 1 years prior automotive/service advisor experience.
Details About This Position:
This position is a Full-Time position. The schedule for this position is generally a daytime 8-hour shift 5-6 days a week. Compensation will reflect the ideal candidate's experience.
Why You Should Work with Healey Brothers:
At Healey Brothers we are a fun and fast paced work environment that truly believes from promoting from within- at Healey Brothers, your possibilities are endless. We offer many positions that allow an employee to grow as much as they choose. From Sales, Service, Technicians, Administrative, Managerial, front of the house or back of the house, you will learn so much from all our employees, most of whom have worked with Healey for well over a decade or more! At Healey Brothers we offer the following benefits:
- Medical, Dental, and Vision Insurance
- 401K and Company Match
- Paid Vacation, Sick, and Holidays
- Life Insurance
- FSA and DCA Accounts
- No Cost Disability and Short-Term Disability
- Weekly Pay
- Discounted Vehicle, Service, and Parts Purchases
- And more!
What You’ll Bring to the Table:
- 1 years documented experience in a dealership atmosphere or in a Service Advisor position
- General knowledge of vehicle mechanical operations
- Professional certification from the Nation Institute for Automotive Service Excellence (ASE) is preferred but not required
- High School Diploma or equivalent
- Must have a valid driver’s license
- 2 years plus documented customer service skills in a customer facing environment
What You Will Do:
- Provide a high-level customer experience to all our customers and guests
- Greet customers, schedule service appointments, and receive vehicle information
- Listen to the customer regarding the service desired and clearly explain information the repair order
- Refer the technician to the customer and/or test drive the vehicle to confirm the source of the repairs
- Estimate the cost and time needed to do the repair, considering the customer’s schedule
- Handle customer concerns and maintain a high level of customer satisfactions
- Periodically check on the progress of the vehicle during servicing and contact the customer when technicians discover any additional issues
- Receive customer approval to do any additional work and explain to the customer the work being performed and the cost associated with the work
Healey Brothers Mission Statement:
Utilizing cutting-edge automotive technology and training to give our customers a seamless, stress-free experience to earn their business for life. Our Core Values: Family, Trust, Attitude, Innovation, and Drive.
Healey Brothers EEO Statement:
Healey Brothers is an Equal Employment Opportunity employer. We comply with all applicable laws regarding equal employment opportunities for all qualified applicants and employees. It is against our policy to discriminate against any qualified applicant or employee on the basis of actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
Education
Preferred- High School or better
Licenses & Certifications
Required- Driver License
Behaviors
Required- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Goal Completion: Inspired to perform well by the completion of tasks
- Financial: Inspired to perform well by monetary reimbursement
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
