What are the responsibilities and job description for the Custom Service Specialist position at Healgen Scientific Limited?
The Customer Service Representative answers incoming customer phone calls, processes customer orders, manages customer relationships and collaborates with Quality Assurance to ensure customer satisfaction.
Duties and Responsibilities
Process sales orders timely and accurately from customers via email and fax
Professionally answer telephone, log and screen and direct calls, gathering and communicating correct data for customer
Proper use of internet and access data bases to inform customers of product updates/enhancements
Manage customer relationships
Proactive outbound calls to increase customer satisfaction/communication
Handles initial customer complaints, provides customer support and monitors customer satisfaction
Sends samples and literature to prospective customers as needed
Provide technical support to customers as needed
Research shipments for both internal and external customers
General administrative and clerical support if needed
Take and relay messages as necessary
Qualifications
High school diploma required/secondary degree desired
Knowledge of computers, internet and use of Microsoft Office suite required
Knowledge of customer service principles and practices required, minimum 3-years
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