What are the responsibilities and job description for the Customer Service Representative-Healing Care Animal Hospital position at Healing Care Animal Hospital [AVPM MI PC 7 LLC]?
Educational Background:
- High school diploma or equivalent.
- Additional coursework or certification in veterinary or animal care is a plus.
Experience:
- Previous experience in customer service position required at least 1yr.
. - Experience in a veterinary practice or human medical practice is preferred 1yr.
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Skills:
- Communication Skills: Ability to communicate effectively and empathetically with clients, both in person and over the phone. 2 yrs of experience.
. - Veterinary Knowledge: Basic understanding of animal care, routine procedures, and over-the-counter products like shampoos and nutraceuticals .2yrs of experience.
. - Problem-Solving: Ability to handle client inquiries and complaints efficiently and professionally2yrs of experience..
- Technical Skills: Proficiency in using multi-line phone systems, email, and veterinary practice management software 2yrs of experience.
. - Organizational Skills: Ability to manage appointment schedules, handle billing, and maintain accurate records. 2 yrs of experience.
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Personal Attributes:
- Genuine liking for animals and their owners
. - Ability to work well in a team and maintain positive relationships with colleagues
. - Professional demeanor, especially in stressful situations
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At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
