What are the responsibilities and job description for the Receptionist position at Healing Hands Home Care?
1. Front Desk Operations :
Greet clients, visitors, and staff with a warm and professional attitude. - Answer and direct phone calls, taking messages as necessary.
Handle incoming and outgoing mail and deliveries.
Client and Visitor Assistance :
Respond to inquiries from clients, families, and visitors in a timely and courteous
manner.
Provide information about services, schedules, and appointments.
Administrative Support :
Schedule and confirm appointments for caregivers and clients. - Maintain and update client records and contact information.
Assist with billing and insurance paperwork as needed.
Prepare and distribute daily schedules and reports.
Office Management :
Maintain a clean and organized reception area.
Order and manage office supplies.
Ensure office equipment is functioning properly and report any issues.
Team Collaboration :
Work closely with the home care team to coordinate services and support client needs. - Assist in organizing staff meetings and training sessions.
Participate in team meetings and contribute to a positive work environment.
Qualifications :
Education :
High school diploma or equivalent.
Experience :
Previous experience as a receptionist or in a customer service role preferred.
Skills :
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment. - Ability to handle sensitive information with confidentiality and professionalism.
Friendly, patient, and empathetic with a positive attitude.
Working Conditions :
Ability to work flexible hours, including some evenings and weekends if needed. - Comfortable working in a fast-paced environment with frequent interruptions.
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