Care Access Coordinator

HealPros works with Health Insurance Plans to help them find and address critical health issues faced by their member population. Our team primarily serves aging members who have one or more chronic condition and helps them access the care they need, in a way that is most convenient for them – whether in their homes, remotely or in their communities.

POSITION OVERVIEW

Are you a master of organization with a passion for making a real impact? As a Care Access Coordinator, you’ll play a vital role in connecting health plan members with life-changing healthcare services. You’ll be the engine that keeps our Care Access team running smoothly, ensuring appointments are back on track and that our Care Access Pros are where they need to be, when they need to be there.

In this role, you’ll take the lead on rescheduling appointments for previously scheduled members, helping ensure they receive the care they need. You’ll also be the go-to expert in coordinating seamless travel, from booking flights and accommodations to arranging transportation, all while managing travel costs and troubleshooting any unexpected issues.

Beyond travel and scheduling, you’ll provide key administrative support, handling member updates and ensuring our operations stay efficient and effective. If you love problem-solving and want to be part of a mission-driven team, join us and help make a difference—one appointment at a time!

• Run daily report to move member appointments on calendar as requested by CAPs
• Respond to R/S Updates Channel to update member appointments as requested by CAPs
• Coordinate reschedule campaigns based on CAP, City, and active or upcoming rosters
• Work with CAP Managers to determine new scheduling dates and CAP assignments for reschedule campaigns
• Assist CAPs with reschedule outreach as needed in case of CAP emergencies, out sick, etc.
• Place large volume of outbound calls to schedule appointments
• Respond to member eligibility channel in Slack and add member appointments to CAP calendar accordingly
• Monitor and track rescheduled members on a daily and weekly basis via Salesforce reporting
• Place follow up calls regarding member screenings as directed by management
• Respond to inbound calls/voicemails
• Troubleshoot, problem-solve and escalate member issues to management as needed
• Arrange all roster-related CAP travel including flights, hotels and rental cars
• Monitor and respond to the Travel Requests Slack channel
• Coordinate receipt of itineraries to CAPs and CAP Managers
• Maintain an organized and up to date tracker of all requested travel and related costs
• Maintain CAP Rental Car tracker to ensure all rentals are returned in a timely manner
• Resolve and assist with travel escalations
• Ensure that all travel arrangements are made in a timely manner
• Ensure all requested and booked travel adheres to the HealPros travel policy guidelines

• Excellent organizational and time management skills
• Strong Attention to detail and problem-solving skills
• Strong written and verbal communication skills
• Ability to prioritize tasks and work under pressure
• Ability to collaborate effectively across departments
• The ability to problem-solve and identify challenges
• Friendly, professional demeanor with the desire to assist our members
• Strong customer relations skills to re-engage members and schedule appointments

• Accuracy
• Learning Skills
• Listening
• Cooperation
• Teamwork
• Time Management
• Policy Compliance

HealPros is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Salary : $22 - $23