What are the responsibilities and job description for the Contact Center Representative position at Health Advantage Credit Union?
**Job Overview:**
Health Advantage Credit Union, the largest healthcare credit union in Michigan, is currently seeking a dedicated Contact Center Representative to join our team. At Health Advantage, we are committed to providing top-notch financial services to individuals working in the healthcare industry across the state. As a Contact Center Representative, you will play a vital role in delivering exceptional customer service and support to our members.
**Duties:**
- Handle incoming calls from members regarding various banking inquiries and provide prompt and accurate assistance.
- Assist customers with account inquiries, transactions, and problem resolution in a professional and courteous manner.
- Educate members on available financial products and services to meet their needs and promote customer satisfaction.
- Process transactions accurately and efficiently while adhering to all regulatory guidelines.
- Collaborate with team members to ensure seamless operations within the contact center environment.
- Identify opportunities to cross-sell products or services to enhance member relationships and drive sales.
**Experience:**
- Previous experience in customer service, preferably in a banking or financial services setting.
- Strong communication skills
- Sales experience or familiarity with financial sales is a plus.
- Knowledge of financial services and products is advantageous.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Joining Health Advantage Credit Union offers a rewarding career opportunity within a supportive work environment. We provide competitive compensation packages, comprehensive benefits including medical/dental/vision insurance, paid time off, and a robust 401k plan. As a Contact Center Representative at our credit union, you will have the chance to make a meaningful impact on our members while advancing your career in the financial services industry.
Job Type: Part-time
Pay: $15.21 - $16.00 per hour
Expected hours: 30 – 35 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Physical Setting:
- Call center
- Office
Supplemental Pay:
- Holiday pay
- Overtime pay
Work Location: In person
Salary : $15 - $16
