On-Site Counselor

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

About the Role

Content moderators perform the crucial service of evaluating user-generated content for its potential to harm others.

The On-site Trust and Safety Counselor establishes a trusted relationship with the personnel they support through one-on-one and group support sessions, as well as ongoing wellness programming, specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content. Our counselors compassionately help employees with personal, family and work-related concerns, so they feel more supported and able to perform at their best in all aspects of their lives.

Your Success

Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

Hours/Shift:

8pm-8:30am MST

Rotating schedule:

Week 1: Sunday, Monday, Tuesday

Week 2: Monday, Tuesday, Wednesday

Pay Rate:

$40/HR

Job Summary

Conduct scheduled and on-demand brief support sessions to support client needs

• Maintain accurate and timely documentation in the Electronic Health Records system, adhering to best practices
• Uphold client confidentiality in accordance with Health Advocate policies
• Provide short-term, solution focused wellbeing and therapeutic interventions as indicated
• Provides consultation, recommendations, referrals to EAP services, and other forms of assistance as appropriate.
• Provides members with appropriate referral based on clinical needs and insurance when clinically appropriate.

Lead wellness and group support sessions

• Provide workshops or training, as may be requested.
• Work closely with Wellness Site Lead and Program Manager to develop and deliver engaging workshops and training sessions as requested
• Assists in providing access to wellness resources.

Provide staff assistance for onsite personnel

• Assess crisis situations; provide intervention for crisis, urgent or critical event response where needed and appropriate.
• Provide consultation to client leadership on concerns about employee safety or workplace behavior.
• Provide new hire check in sessions and support offboarding of team members.

Collaborates with colleagues and others to provide excellent service and experience, and to support professional operations and environment

• Participate in regular supervision and consultation as needed /appropriate to any case.
• Maintain reliable attendance and timely arrival; being ready to work as scheduled.
• Maintain licenses in good standing, and related credentials where applicable.
• Miscellaneous duties as assigned by Program Manager.
• Meet objectives for service quality.
• Flexibility of work hours to deliver services to other staff /shifts or provide DEM support as may be needed.

Minimum Requirements

• Education: A master’s degree in a behavioral health discipline required (social work, counseling, or Marriage and Family Therapy).
• Professional License: Current state licensure (LMSW/LCSW, AMFT/LMFT, LPC-A/LCPC).
• A minimum of three years graduate level experience, providing direct service in a behavioral health setting including assessment and case management.
• Experience with crisis management and short-term clinical interventions.
• Experience providing presentations, consultation with team and company leaders and brief interventions is preferred.
• English language proficiency is required.

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Physical Requirements:

This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, using a mouse, and reading information on a screen for extended periods. Additionally, frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand over hand, and repetitive motions, all necessary for navigating software, entering data, and interacting with electronic documents.

Mental and Cognitive Requirements:

The role demands strong concentration and attention to detail to complete tasks accurately. Critical thinking and problem-solving skills are necessary to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are essential for responding to inquiries and collaborating with others.

Work Environment:

This position is typically remote, requiring a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION