What are the responsibilities and job description for the PRN Trust and Safety Counselor position at Health Advocate?
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2024:
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
Summary of Role
Content moderators perform the crucial service of evaluating user-generated content for potential to harm others. Due to the nature of their work, they can be exposed to traumatic images and content. To promote wellness and healthy habits, content moderators must develop and maintain resilience to safeguard themselves from the potential harm inherent in their job.
The On-site Trust and Safety Counselor establishes a trusted relationship with the personnel they support through one-on-one check-ins, as well as ongoing wellness programming, specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content. Our counselors compassionately support employees with personal, family and work-related concerns, so they feel more supported and able to perform at their best in all aspects of their lives.
Your Success
Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you
At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Compensation
PRN 8:30am-8pm EST or 8pm-8:30am EST
PRN available at $43-$44 per hour
Job Summary
Engages content moderators in individual check-ins
- Complete monthly check-ins with onsite content moderators wherein the focus is to support overall wellbeing and functioning.
- Provide as needed brief interventions to support content moderator wellbeing.
- Maintains appropriate documentation in EHR for brief 15-20 minute check ins.
- Utilizes clinical skills (motivational interviewing, solutions-focused brief interventions) as indicated to build rapport and support wellness
- Provide as needed recommendations and referrals if long term support is indicated.
Facilitates and leads wellness workshops
- Facilitates group wellness activities focused on topics such as:
- Team building
- Building resiliency
- Mindfulness
- Psychoeducation
- Provide access to additional wellness resources as needed.
Provide staff assistance for onsite personnel
- Assess crisis situations and take appropriate action; provide crisis /urgent intervention as may be needed and appropriate, and disruptive or critical event responses.
- Provide consultation to client leadership on concerns about employee safety or workplace behavior.
- Attend monthly business reviews.
- Provide new hire check in sessions and support offboarding of team members.
Collaborates with colleagues and others to provide excellent service and experience, and to support professional operations and environment
- Maintain reliable attendance and timely arrival being ready to work as scheduled.
- Maintain licenses in good standing, and related credentials if applicable.
- Miscellaneous duties as assigned by Program manager.
- Meet objectives for service quality.
- Documents all contacts with content moderation team accurately, completely, and concisely.
- Flexibility of work hours to deliver services to other staff /shifts or provide DEM support as may be needed.
Minimum Requirements
- Education: Master’s degree in social work, Mental Health Counseling, Marriage and Family Therapy or a doctorate degree in Psychology
- Current state licensure, including:
- LMSW - Licensed Master Social Worker
- LPC - Licensed Professional Counselor
- LAMFT - Licensed Associate Marriage and Family Therapist
- LCSW - Licensed Clinical Social Worker
- LCPC - Licensed Clinical Professional Counselor
- LMFT - Licensed Marriage and Family Therapist
- Experience: Experience providing direct service in a behavioral health setting including assessment and case management.
- Experience providing presentations, consultation with team and company leaders and brief interventions is preferred.
- A combination of graduate and bachelor’s level experience including behavioral healthcare, Employee Assistance or work with Occupational health or a community healthcare system will be considered.
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate
https://www.healthadvocate.com/site/
Awards:
2023:
- National Customer Service Association All-Stars Award: Service Organization of the Year.
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2022:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2021:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
- Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
- Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2020:
- National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
- Communicator Award of Distinction: October 2019 Broker News
- MarCom Awards: Gold, COVID Staycation Ideas brochure
- MarCom Awards: Platinum, 2021 Well-being Calendar
- Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
Salary : $43 - $44
