Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2023 Awards :
- National Customer Service Association All - Stars Award : Service Organization of the Year.
- Stevie® Awards for Sales & Customer Service : Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Pay Rate : $22
Job Summary
At Health Advocate, we are committed to providing our clients with expertise and services that improve the health, well-being, and productivity of their employees. We are looking for a Production Warehouse Coordinator to work onsite at our Plymouth Meeting headquarters and be part of a hands-on team under the TechCenter umbrella. We are looking for someone goal-oriented who has a desire to be a key contributor, and be a part of advancing and growing the department, as well as their career.
The Senior Production, Warehouse Coordinator will be responsible for achievement of high quality standards and efficiency, as well as supporting business processes for the team in our Biometric Warehouse and Production Center. Responsibilities include but are not limited to Biometric Event Processing tasks, Warehouse tasks, Inventory related tasks, and Print Production tasks. The right candidate will be able to multitask and shift focus based on where volume and priority dictates.
Essential Job Functions
Understand responsibilities under the TechCenter Umbrella and have the ability to be flexible and assist on all sides of the house when volume, priorities or business needs requireManage global inventory oversight and provide projections and need assessmentsCommunicate and oversee warehouse inventory orders. Act as POC with vendorsInventory issue escalation and communicationDevelop and manage overall inventory tracking and synergy between both warehouse inventory suppliesOrder processing, inventory projection and ordering, internal / external communication, picking, packing, shipping, tracking and receiving, kitting, data entry and reporting, order reconciliation, print production, finishing and fulfillment, mailing, low-level facility maintenanceMaintain accurate inventory records, monitor levels, and report on and order supplies and equipment as dictated by volume, needs and historical dataProvide oversight and quality control of all orders, inventory and equipmentTroubleshoot all issues to find the cause, come to resolution, and plan to preventative reoccurrenceWork with colleagues to reconcile inbound / outbound shipments and communicate with internal / external contactsOpenly communicate with essential parties and escalate situations that could adversely impact servicesWork as part of a team that fosters the delivery of high-quality services and promotes exceptional customer serviceEstablish and maintain a professional relationship with internal / external customers, team members, department contacts and vendorsTreat all internal / external customers, team members and department contacts with dignity and respectMaintain security and confidentiality of all client and member information. Ensure all quality systems remain in place and are followed for all projects with information that falls under HIPAA, within a secure environmentSupport facility operations and report onsite issues as they arise. Track and follow up on building maintenance issues in a timely mannerRequirements
Daily in-office / onsite presence3 years warehouse / inventory control experience1 years print production or mail house experienceAbility to work directly with business partners, clients and vendorsPreferred qualifications, experience, and skills
Bachelor's DegreeProven application skills : Salesforce, MS Office (Word, Excel, Teams, PowerPoint) Scout / Extensive (or comparable inventory management solution), Adobe CS (InDesign, Acrobat, Photoshop), Workzone (or comparable project management solution)Experience with production / mail house equipment such as printers, folders, cutters, inserters, tabbers and scannersStrong organizational, communication, critical thinking, adaptability, problem resolution, time management and planning skillsExcellent interpersonal skills, with an emphasis on ability to communicate both verbally and in writingAbility to work independently with self-initiative and self-motivation, as well as effectively collaborate as part of a teamLeadership skills and goal oriented with career advancement in mindBeing a problem-solver with the ability to remain calm in high-stress situationsHigh level of attention to detailAbility to effectively multitask in a fast-paced environment and be flexible and work with / respond to change quicklyAbility to stand on feet for extended periods of timeAbility to provide light maintenance functions as neededAbility to lift 50 poundsEssential physical functions of the job include handling, grasping, lifting, climbing, pulling hand over hand, and repetitive motionsSalary and Benefits
To be provided by HR
NOTE : This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization.
Company Overview
Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https : / / www.healthadvocate.com / site /
Facebook https : / / www.facebook.com / healthadvocateinc /
Video https : / / vimeo.com / 386733264 / eb447da080
Awards : 2023 :
National Customer Service Association All - Stars Award : Service Organization of the Year.Stevie® Awards for Sales & Customer Service : Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner2022 :
Stevie® Awards for Sales & Customer Service : Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze WinnerExcellence in Customer Service Awards : Organization of the Year (Small)Best in Biz Awards : Most Customer-Friendly Company of the Year - Medium and large category (Silver)2021 :
Stevie® Awards for Sales & Customer Service : Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver WinnerStevie® Awards for Sales & Customer Service : Most Valuable Response by a Customer Service Team (COVID-19). Bronze WinnerBest in Biz Awards : Most Customer-Friendly Company of the Year - Medium and large category (Silver)2020 :
National Customer Service Association All - Stars Award : Organizations of 100 or Greater, Runner-UpCommunicator Award of Distinction : October 2019 Broker NewsMarCom Awards : Gold, COVID Staycation Ideas brochureMarCom Awards : Platinum, 2021 Well-being CalendarBest in Biz Awards : Most Customer-Friendly Company of the Year - Medium category (Silver)Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)
Salary : $22
