What are the responsibilities and job description for the Network Performance Specialist position at Health and Welfare Council of Long Island?
The Health and Welfare Council of Long Island (HWCLI) is a private, not for profit, health and human services planning, research/public education and advocacy organization that serves as the umbrella for public and non-profit agencies serving Long Island's poor and vulnerable individuals and families.
The Health Equity Alliance of Long Island (HEALI) is Long Island’s Social Care Network (SCN) of community-based organizations (CBOs) and healthcare providers building a person centric model that integrates healthcare, social care, and behavioral health care. HWCLI is the lead entity for the HEALI Social Care Network. The SCN brings together social service and health care providers from across Nassau and Suffolk counties to provide enhanced healthcare equity through improvements in need identification, care coordination, integration, and provision of tailored funding.
JOB ANNOUNCEMENT: Network Performance Specialist, Health Equity Alliance of Long Island
HWCLI seeks an experienced, energetic, passionate, and socially conscious individual to support the HWCLI and HEALI missions by providing client-centered Quality Improvement support. This role is responsible for ensuring successful participation and performance of participating network organizations through outcome monitoring and targeted technical assistance provision. This role will trend and report on partner screening, referral, and service activities, identify challenges, promote workflow enhancements, and provide collaborative coaching, training, and quality improvement activities to ensure successful performance. This position reports to the Manager of Performance and Technical Assistance.
Responsibilities include:
- Analyze and interpret performance data to identify gaps, disparities, and barriers to achieving targets;
- Contribute to the development of routine performance reports for internal and external use, including dashboards, qualitative summaries, quantitative reports, etc;
- Support the development of qualitative and quantitative metrics and targets for all aspects of HEALI work;
- Identify the need for Quality Improvement materials and tools (e.g. change management, knowledge/attitude/practice surveys, PDSA cycles, performance improvement plans, etc), develop and deploy, and connect partners to appropriate resources and stakeholders;
- Provide technical assistance to all onboarded network partners through ongoing assessment and evaluation, training, policy and procedure optimization, and implementation strategy;
- Serves as a regional expert of health related social need screenings, navigation, and service delivery functions and provide in-person and virtual technical assistance support to optimize service integration and delivery across a network of community based organizations (CBOs);
- Collaborate closely with Unite Us support team to develop appropriate recommendations for system and workflow enhancements;
- Work closely with Navigators to gather input on screening and navigation performance;
- Other responsibilities as determined by the Manager of Performance and Technical Assistance
Qualifications and Experience:
- Bachelor’s degree required
- Valid NYS driver’s license and the ability to travel locally in Long Island as needed for in-person meetings
- 1-3 years of project management, capacity building, technical assistance, or quality improvement experience preferred
- Experience working with Unite Us platform or similar referral and care management tools strongly preferred
- Prior experience in issues related to healthcare; social services; health equity, access and quality; population health (or some subset/combination of these) preferred.
Knowledge, Skills, and Abilities:
- Strong active listener and creative problem solver
- Foundational knowledge of QI methodologies, data analytics, and/or project management
- Strong interpersonal skills with the ability to tailor style to match audience
- Able to work collaboratively across an interdisciplinary team, managing multiple priorities
- Strong commitment to social justice and HWCLI’s mission
- Proficient in Microsoft Office
- Demonstrated knowledge of the Long Island healthcare landscape
- Commitment to improving health equity, access, and quality of care across Long Island
- Salary range: $60,000- $65,000/year.
- Employer-paid health insurance for single individuals
- Retirement plan with Employer match after 1-year, flexible spending accounts, disability insurance, paid time-off
- Hybrid work environment, ability to travel to office and local partners required
- Opportunity to work in a dynamic environment on a new state-wide initiative to improve health equity
- Schedule: Monday - Friday
Salary : $60,000 - $65,000
