Patient Appointment Coordinator

Health Bridge is dedicated to providing high-quality care and maintaining effective communication with our patients and healthcare providers. We aim to streamline patient appointments and ensure a seamless experience.

Position Summary:

The Appointment Coordinator will play a key role in managing patient appointments and ensuring they are accurately recorded in both our electronic medical record (EMR) system and TeleDent. This position will be responsible for overseeing the clinic schedule to identify patients eligible for an Oral Health Assessment, scheduling appointments, and providing end-of-day metrics on appointment activities. Strong communication skills and attention to detail are essential, as the coordinator will collaborate closely with in-office assistants and other team members in real time.

Responsibilities:

• Appointment Scheduling and Management
• Schedule and confirm patient appointments in the clinic’s EMR and TeleDent.
• Review the medical clinic schedule daily to identify patients eligible for an Oral Health Assessment, in line with Health Bridge’s guidelines.
• Coordinate with in-office assistants and medical teams to facilitate smooth patient check-ins and timely appointment adjustments.
• Data Reporting and Metrics
• Accurately record and monitor daily appointment metrics across multiple schedules.
• Generate and report key daily metrics and indicators to support tracking and planning needs for the clinic.
• Provide end-of-day summaries and activity logs to management.
• Communication and Coordination
• Act as the primary point of contact for patient check-ins, cancellations, and reschedules.
• Liaise with in-office teams to address any last-minute appointment needs, including handling real-time changes.
• Communicate with the clinical and dental teams on the status of Oral Health Assessment appointments and any additional coordination needs.
• Administrative Support
• Ensure that all patient demographics and appointment details are accurately documented and maintained in EMR and TeleDent systems.
• Maintain thorough records of all patient interactions, appointment changes, and other relevant data for internal tracking.
• Support any other administrative tasks as needed to ensure efficient clinic operations.

Qualifications:

• Communication: Excellent verbal and written communication skills to interact effectively with patients, team members, and providers.
• Organization: Strong attention to detail, time management skills, and the ability to manage multiple schedules and priorities.
• Problem-solving: Proactive in identifying scheduling issues and providing real-time solutions in a fast-paced environment.

Job Type: Full-time

Pay: $16.50 - $19.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Have you reviewed the budgeted pay range for this position?
• What would your soonest available start date be?

Ability to Commute:

• Glendale, CA 91202 (Required)

Work Location: In person

Salary : $17 - $19