Patient Care Coordinator/Medical Assistant

About Medici Onsite / Health by Design

At Medici Onsite and Health by Design, a new kind of health system, we are reinventing the patient experience with clinics that are built around advanced preventative primary care, wellness programs, care navigation and education. Our faith-based, patient-centered primary care organization is dedicated to improving the health and wellness of our patients. We believe in treating the whole person and empowering patients to take an active role in their health journey! Our focus on lifestyle medicine and value-based care aligns with our mission to deliver compassionate, high-quality care!

The Role:

We are actively seeking a full-time Patient Care Coordinator/MA to join our dynamic team located in Albuquerque, NM. The Patient Care Coordinator/MA will be responsible for providing front desk administrative duties, greeting patients, scheduling appointments, maintaining records and accounts. Prior Medical Assistant experience is preferred to also provide additional clinical support. Clinic hours are 8:00am - 5:00pm. No late hours, no weekends, no 12-hour shifts. Competitive compensation and benefits package which includes health, dental, vision, generous PTO, 401K and more! Ready to make an impact? Apply directly for immediate consideration at www.healthbydesign.com. You may also contact Karen Hogan @ karen.hogan@hbdus.com or call #210-723-6733.

What You’ll Do:

Duties/Responsibilities:

• Welcomes patients and visitors by greeting patients and visitors in person or on the telephone, answering or referring inquiries and maintaining a welcoming reception area.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by ensuring proper communication between the front and back-office team; reviewing service delivery compared to schedule; reminding provider of service delays
• Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area
• Actively listen to patient feedback and take initiative to improve their experience, ensuring satisfaction at every touchpoint.
• Ensures availability of patient information by recording appropriate patient information in the electronic medical records (EMR) and maintains patient accounts by recording and updating personal and financial information to include scanning documents and attachments into the EMR.
• Obtains revenue by recording and updating financial information, recording, and collecting patient charges
• Protects patients’ rights by maintaining confidentiality of personal and financial information
• Maintains operations by following policies and procedures, reporting needed changes
• Manage administrative tasks, including faxing documents, sending and receiving patient messages via the patient portal, retrieving voicemails, and returning phone calls.
• Review service delivery against the schedule and notify providers of any delays.
• Confirm next-day appointments and prepare for upcoming clinic schedules to improve efficiency.
• Use two patient identifiers at every step of patient interaction to maintain HIPAA compliance.
• Schedule follow-up appointments with providers or specialists as needed.
• Perform venipuncture when required and prepare lab specimens following lab directory guidelines.
• Accurately document procedures, lock notes, transmit labs, and ensure timely receipt of results.
• Measure and document vital signs as indicated.
• Process CLIA-waived or in-house lab specimens collected by nursing and enter results in the EMR.
• Replenish exam room supplies as needed.
• Maintain a clean and organized work environment, following aseptic techniques.
• Prepare for sharps/biohazard pick-ups and maintain required records (DOT and BBP certification to be acquired on the job).
• Assist the charge nurse and other nurses to ensure smooth clinic operations.
• Report to RN or MD as necessary.
• Perform other responsibilities as delegated by the Charge Nurse.

What You’ll Bring

• One year certificate (CMA or CNA) from college or accredited technical school
• Six months to one-year related experience and/or training, or equivalent combination of education and experience.
• CPR-Cardiopulmonary Resuscitation / BLS
• Strong communication and customer service skills, with the ability to engage professionally with patients and colleagues
• Ability to read, write, and comprehend instructions
• Ability to answer the telephone in a professional and helpful manner
• Ability to assist patients and provide an excellent experience at Medici Onsite
• Excellent computer skills (EMR, Microsoft Word, Excel, Power Point)
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment

Physical Requirements:

• While performing the duties of this job, the team member is regularly required to use hands to grasp, handle, or feel; talk; and hear
• The team member is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, or crouch.
• The team member may regularly lift and/or move up to 10 pounds, with occasional lifting of up to 25 pounds.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job descriptions are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other team members.

This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their team leader in compliance with federal and state laws.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the team member must possess the abilities or aptitudes to perform each duty proficiently.