What are the responsibilities and job description for the Dental Service Specialist position at Health Care For the Homeless Inc?
Job Description
Job Description
Overview
The Dental Service Specialist independently performs multiple administrative functions within an interdisciplinary, community-based ambulatory practice. This position supports the Dental operations department and is expected to move effortlessly across various teams and / or locations. This role is responsible for greeting and registering patients, managing all front desk operations, and ensuring a positive patient experience
Key Role Responsibilities
Reception Management :
- Greets patients and visitors upon arrival to the clinic and appropriately route them to the correct staff member; utilizing appointment systems, registration staff and triage protocols
- Manage and respond to Dental Department communications daily, retrieving patient information from referring providers as needed.
- Manages the intake of patients into the practice in a friendly and service-oriented manner; registers and assist patients with completing baseline information. Ensuring client chart is complete of all required information such as, verification of patient demographics and payer coverage. Helps with completing consents and verifying insurance status, including updating dental providers, EVS and updating insurance databases.
- Manages the client discharge process which may include processing internal and external referrals, informing patients of their referral information, scheduling follow-up appointments and fee schedules.
- Answer and respond to telephone calls with professionalism, ensuring timely responses.
- Schedule appointments for patients across multiple disciplines via in-person requests or telephone calls. Document all activities in the EMR to ensure proper preparation of medical record and billing information prior to the time of appointment.
- Process release of information requests; receive and distribute PHI in accordance with agency protocols aadhering to HIPAA and patient confidentiality requirements.
- Track cases and referrals to and from other providers.
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Comply with rules, regulations, policies, and procedures of all applicable agency, local, state, federal and regulatory bodies.
- Takes personal responsibility for the neat appearance of their work space and the reception area, assuring each area represents the agency in a positive manner.
- Performs other duties within the scope of client service representative as assigned
Key Agency Responsibilities
In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment :
Knowledge, Experience and Skills
Formal Education and Training
Experience
Skills
Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.