What are the responsibilities and job description for the Associate Health Advocate Concierge position at Health Care Service Corporation?
At Dearborn, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary** This is an onsite position and candidates can be located within 30 miles of either the Jacksonville, IL or Danville, IL HCSC offices.This Position Is Responsible For Being A Compassionate And Dedicated Advocate For The Member To Demonstrate A Concierge Attitude When Assisting Members With Maximizing Their Benefits, Navigating The Healthcare System And Reaching Their Optimal Health. Responsible For Providing Guidance And Answering Questions From Members About Their Benefits And Medical Claims, As Well As Educating Members About Health And Wellness Programs. In A Training Capacity, Acquire Knowledge Of Our Tools, Health And Wellness Programs, And Facilitating Plan Of Care. Assisting Members In Assessing Tools Available To Help Guide And Inform Decision-Making About Complex Matters Related To Their Health And Wellbeing. Emphasize Adherence To The Personal Plan Of Care Of The Member And Help To Facilitate The Selection By The Member And Access To In-Network Healthcare Providers In Pursuit Of That Plan. Collaborate With Providers, Families, And Patients To Ensure Member And Treating Provider Needs Are Met.
Required Job Qualifications:
* 1 year of customer service experience required
* Experience building trust with customers.
* Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
* Attention to detail and strong documentation skills.
* Web and PC proficiency.
Preferred Job Qualifications:
* Associate degree in Health Science or Health Studies or Bachelor degree.
* Knowledge of medical terminology.
* 3 years of customer service experience in an insurance environment.
* Clinical or social work expertise.
* Experience in coordinating medical services.
* Knowledge with health benefit plans and the insurance industry.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Dearborn, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package forassociates.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.
Dearborn Group Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$17.75 - $27.83
Salary : $18 - $28
